Senior Product Manager API Integrations & Technical Support

Job Description

Job Description

Job Title: Senior Product Manager – API Integrations & Technical Support 

Location : Hybrid

Compensation : 50-60$/Hr on C2C/1099

Work Authorization: GC, USC

Position Summary

We are seeking a Senior Product Manager to lead the strategy, design, and execution of enterprise API integrations and technical support solutions across our healthcare payer ecosystem. This individual will play a key role in enabling secure, scalable, and standards-based interoperability between internal systems, provider networks, third-party platforms, and regulatory agencies.

This role demands a deep understanding of API lifecycle management, healthcare data standards (e.g., HL7, FHIR, X12), and enterprise integration strategies, combined with strong leadership and cross-functional collaboration skills. The ideal candidate will have experience delivering technical solutions in complex healthcare payer environments, with a focus on performance, reliability, and supportability.

Key Responsibilities

· Lead the product lifecycle for API integration capabilities — from strategy and roadmap definition through development, deployment, and ongoing support.

· Define and maintain API product specifications, data models, standards, and usage documentation to enable secure and consistent integrations across payer platforms.

· Partner with engineering, architecture, data governance, and business stakeholders to map source systems and data requirements to external and internal integration needs.

· Drive alignment between business requirements (e.g., provider access, claims integration, eligibility checks) and technical delivery, ensuring APIs meet the performance, security, and compliance needs of a healthcare organization.

· Collaborate with technical support teams to define and evolve API error handling, monitoring, versioning, and issue resolution protocols.

· Lead technical support strategy for APIs, ensuring partners and developers have the tools, documentation, and guidance needed for successful integration.

· Work with analytics and engineering teams to analyze API usage patterns, identify performance issues or opportunities, and define KPIs for platform reliability and customer satisfaction.

· Facilitate cross-functional planning and agile execution, including backlog grooming, sprint prioritization, and go-to-market readiness.

· Support enterprise interoperability and compliance initiatives (e.g., CMS Interoperability Rule, TEFCA) by managing APIs and integrations aligned with regulatory requirements. 

Required Qualifications

· 7+ years of experience in product management or technical product leadership, including 3+ years specifically focused on APIs and system integrations in a healthcare payer or similarly complex, regulated environment.

· Strong understanding of payer business domains, including claims processing, eligibility and enrollment, provider systems, and EHR/EMR integration.

· Proven ability to write or review API specifications and documentation (e.g., Swagger/OpenAPI), data models, and integration guides.

· Experience with data mapping, source-to-target documentation, and working with enterprise data teams to align API functionality to source systems.

· Deep familiarity with RESTful API design, API lifecycle management, and platforms like Apigee, Mulesoft, AWS API Gateway, or equivalent.

· Strong understanding of FHIR, HL7, X12, and other healthcare interoperability standards.

· Ability to analyze and report on technical issues, usage trends, and integration KPIs.

· Excellent collaboration and communication skills; ability to interface effectively with engineers, business teams, and external partners.

· Hands-on experience supporting technical troubleshooting and resolution for partner or internal developer API issues. 

Education

· Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, or a related field required.

· Master’s degree or certifications in Product Management, Healthcare IT, or Cloud/Integration Platforms preferred.

Preferred Experience

· Experience working with or integrating provider portals, clearinghouses, or EHR platforms (e.g., Epic, Cerner).

· Knowledge of CMS interoperability regulations, ONC guidelines, and payer data exchange requirements.

· Familiarity with service-level management for APIs, including uptime SLAs, support tiers, and incident response.

· Prior involvement in modernizing legacy systems or leading digital transformation initiatives in payer environments.