Application Support Engineer

We are looking for an Application Support Engineer to deliver high-quality assistance to merchant partners and help optimize their experience across technical and operational workflows. This Long-term Contract position is based in Pittsburgh, Pennsylvania, and focuses on supporting client implementations, resolving application issues, and improving day-to-day support processes. The ideal candidate will combine strong troubleshooting ability with clear communication and a practical understanding of integrations, documentation, and cross-functional collaboration.Responsibilities:• Support merchant partners with guidance on platform usage, implementation approach, troubleshooting, marketing-related questions, and accounting process alignment.• Investigate and resolve integration challenges involving ecommerce storefronts, APIs, and back-end order management environments.• Create and refine support procedures that improve service quality, consistency, and operational efficiency.• Produce clear technical documentation for recurring issues, workflows, configurations, and resolution steps.• Collaborate with internal teams to establish effective processes that span support, product, and engineering functions.• Gather client insights and translate recurring feedback into actionable recommendations for product and engineering improvements.• Monitor application performance issues and respond to support requests with timely, solution-oriented communication.