Shop Associate

Job Description

Job Description

Join the Team at Low Country Collision

Low Country Collision is a locally owned and growing collision repair facility dedicated to providing exceptional customer service and high-quality repairs. We are looking for a dependable, organized, and customer-focused Shop Associate to join our team.

This is an excellent opportunity for someone who enjoys working with people, staying organized, and being part of a fast-paced team. If you're motivated, eager to learn, and looking for a long-term career with opportunities to grow, we'd love to meet you.

Position Summary

The Shop Associate plays a key role in keeping our daily operations running smoothly. This position supports our office staff, technicians, and customers by assisting with administrative duties, maintaining an organized shop environment, and ensuring every customer has a positive experience.

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

• Greet customers in a friendly and professional manner.
• Answer and direct incoming phone calls.
• Assist with scheduling appointments and updating customers on repair status.
• Scan, file, and organize repair documents.
• Receive, verify, and organize incoming parts deliveries.
• Assist with inventory organization and parts returns.
• Maintain a clean and organized office, customer lobby, and work areas.
• Coordinate vehicle check-ins and deliveries.
• Help ensure repair files are complete and accurate.
• Support estimators, technicians, and management with daily tasks.
• Run local errands as needed using a company or personal vehicle (if applicable).
• Assist with quality control checks before vehicle delivery.
• Follow company policies and maintain a professional appearance.
• Perform other duties as assigned to support the success of the team.

Qualifications

Required

• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Basic computer knowledge, including Microsoft Office and email.
• Professional attitude with a positive, team-first mindset.
• Ability to work in a fast-paced environment.
• Valid driver's license with a clean driving record.

Preferred

• Previous customer service or administrative experience.
• Automotive or collision repair experience (not requiredwe're willing to train the right candidate).
• Bilingual (English/Spanish) is a plus.

What We're Looking For

The ideal candidate is someone who:

• Takes pride in staying organized.
• Enjoys helping customers and coworkers.
• Learns quickly and pays attention to detail.
• Is dependable and punctual.
• Works well independently and as part of a team.
• Maintains a positive attitude, even during busy days.
• Wants to build a long-term career with opportunities for advancement.