Controls Service Technician

Controls Service Technician

Location: Boise, ID metro area

Employment Type: Full-Time

Travel: Infrequent; local Boise area support with limited travel to Eastern Idaho

About Norbryhn NSW

Norbryhn NSW is a growing HVAC Manufacturer’s Representative firm providing a full range of building mechanical equipment systems and accessories. Our core business is serving customers who rely on quality equipment and dependable service. We operate with a practical, hands-on mindset—valuing accuracy, responsiveness, and strong relationships with vendors and customers alike.Norbryhn NSW represents best-in-class manufacturers and pride ourselves on execution, accountability, and long-term customer relationships.

Position Summary

We are seeking an experienced controls technician with a background in building automation, BACnet-based systems, and electronics troubleshooting. This position will support our existing Phoenix Controls install base with diagnosis, retrofit upgrades, and lead programming, startup, and commissioning for new installations.

Key Responsibilities

• Programming, startup, and commissioning
• Generate and design wiring diagrams in AutoCAD
• Serve as primary on-site technical representative coordinating owners, contractors, manufacturers, TAB firms, and commissioning agents
• Troubleshoot airflow, space pressurization, temperature/humidity control, fume hood face velocity, and control system issues in critical environments
• Troubleshoot network communication and coordinate with IT or DDC integration.
• Support and grow service and maintenance contracts with end users
• Build and maintain strong relationships with customers and end users
• Attend ongoing factory and internal training

Qualifications

• 3+ years of experience in building automation or HVAC controls
• Familiarity with Niagara N4, BACnet IP / MS-TP, and control wiring diagrams
• Working knowledge of HVAC mechanical systems and airflow principles
• High integrity, strong interpersonal skills, and professional demeanor
• Ability to work independently while taking direction from senior leadership

Preferred Qualifications

• Experience with laboratory, healthcare, or cleanroom HVAC systems
• Experience with Phoenix Controls or critical space pressure systems
• Bachelor’s degree in Engineering, Engineering Technology, or Computer Science
• Commissioning or TAB coordination experience

Who This Role Is For

This role is ideal for a technician who enjoys solving complex airflow and controls problems, working in laboratory or healthcare environments, and becoming a long-term technical authority rather than rotating through routine service calls. Success in this position requires curiosity, attention to detail, and pride in getting critical systems exactly right.

Compensation & Benefits

• Competitive base salary
• Quarterly performance-based bonuses
• Health, dental, and vision insurance
• 401(k) retirement plan
• Company-provided vehicle, technology, and tools
• Generous paid time off
• Cell phone stipend
• Gym or wellness benefit