Automotive Service Advisor

Job Description

Job Description

Automotive Service Advisor

Benefits: At Castrol Premium Lube Express, we believe in providing a supportive and inclusive work environment that values our employees' well-being and career growth. As part of our team, you will enjoy a comprehensive benefits package designed to support you in your personal and professional journey:

• Competitive Compensation: We offer a competitive entry-level salary commensurate with experience, ensuring you are rewarded for your dedication and hard work.
  
• Career Growth Opportunities: We are committed to helping our employees develop their skills and advance their careers within the organization.
  
• Training and Development: You will receive comprehensive training and ongoing development opportunities to enhance your automotive knowledge and service skills.
  
• Health and Wellness: We prioritize your health and well-being with company paid health insurance coverage for eligible employees.
  
• Retirement Savings: We care about your future and offer a retirement savings plan with company matching to help you secure a comfortable retirement.
  
• Paid Time Off: Enjoy a healthy work-life balance with paid time off and holiday pay.
  
• Employee Discounts: Take advantage of employee discounts on automotive services and repairs, making vehicle maintenance more affordable.
  

Job Description: As an Automotive Service Advisor at Castrol Premium Lube Express, you will be the primary point of contact for our valued customers, providing exceptional customer service and support throughout their automotive service experience. Your role is crucial in ensuring customer satisfaction and maintaining the efficient flow of service operations.

Responsibilities:

• Greet customers warmly and professionally, establishing a positive and friendly atmosphere in the service area.
  
• Listen attentively to customers' concerns and inquiries regarding their vehicles, demonstrating empathy and understanding.
  
• Accurately document customer information and vehicle issues to assist technicians in diagnosing and addressing problems effectively.
  
• Provide customers with information on available services, maintenance schedules, and repair options, explaining technical terms in a clear and accessible manner.
  
• Prepare and present estimates to customers for service and repair work, including parts and labor costs.
  
• Schedule service appointments and maintain an organized service schedule to optimize shop efficiency.
  
• Coordinate with technicians and other staff to ensure timely completion of service and repairs.
  
• Keep customers informed about the status of their vehicles and promptly notify them of any delays or additional work required.
  
• Handle customer inquiries over the phone, email, and in-person, maintaining a high level of professionalism and patience always.
  
• Upsell additional services or maintenance packages based on customers' vehicle history and manufacturer recommendations.
  

Requirements:

• High school diploma or equivalent; additional education or certification in automotive technology is a plus.
  
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical customers.
  
• Customer-focused approach with a strong commitment to delivering exceptional service experiences.
  
• Basic understanding of automotive systems and terminology, or a strong willingness to learn and develop technical knowledge.
  
• Organizational skills to manage service schedules effectively and handle multiple tasks efficiently.
  
• Strong attention to detail and accuracy in recording and documenting customer information.
  
• Ability to work in a fast-paced and team-oriented environment.
  
• Proficiency in computer applications and point-of-sale systems.
  
• Previous experience in a customer service role or automotive environment is an advantage but not required.
  

At Castrol Premium Lube Express, we are dedicated to creating a supportive and inclusive work environment, where all team members are valued and have the opportunity to thrive.

If you are passionate about cars and providing exceptional customer service, we invite you to join our team as an Automotive Service Advisor.

Castrol Premium Lube Express is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.