US-Expert

Summary Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only‑at‑Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As an Expert, you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products, offering all of Apple’s services, and delivering an exceptional customer experience. An Expert exemplifies what great customer engagement looks like, and mentors others on how to achieve results. Description Demonstrate and sustain top‑performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Be knowledgeable about and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes. Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Minimum Qualifications Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Preferred Qualifications Demonstrate knowledge of Apple products and services. Show a track record of producing top‑performing sales and customer experience results. Personalize solutions based on customer needs, and effectively communicate them. Solve customer concerns using care, learning, and presentation skills. Work in a fast‑paced environment, often supporting multiple customers at the same time. Learn about and deepen your understanding of Apple products and services, and third‑party products, to enhance the customer experience. Support and educate the broader team by sharing knowledge, experiences, and insights. Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. The base pay range for this role is between $24.43 and $32.64/hr, most new hires start at $24.43. The base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become Apple shareholders through discretionary employee stock programs, purchase Apple stock at a discount if voluntarily participating in the Employee Stock Purchase Plan. Employee benefits include comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, reimbursement for certain educational expenses including tuition, and potentially discretionary bonuses or commission payments as well as relocation. Learn more about Apple benefits. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant. Apple accepts applications to this posting on an ongoing basis. Role Number: 200653195-0697 #J-18808-Ljbffr Apple