Patient Care Coordinator (Riverside)

Patient Care Coordinator

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthennot diluteour mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Patient Care Coordinator will support SCAN clinicians and coordinate care for SCAN members to achieve SCAN's mission of keeping seniors healthy and independent.

You Will

• Work closely with SCAN clinicians to coordinate and deliver excellent healthcare to our members.
• Independently coordinate essential patient care by processing orders, relaying orders to vendors, arranging services, ensuring timely service delivery, and obtaining reports or results when applicable.
• Coordinate patient appointments and transportation, ensuring specialists accept patient insurance and have all necessary documentation or authorization, visits are conducted on time, and that we obtain documentation and recommendations from visit.
• Obtain patient care records and results from hospitals, doctor's offices, labs and other vendors.
• Manage and triage incoming calls, mail, faxes and emails, including preparing forms for clinician completion and refilling approved prescriptions.
• Maintain inventory of supplies and materials needed by clinical staff, including stocking and ordering supplies as necessary.
• Conduct home visits with patients to complete assessments, deliver essential supplies, or facilitate virtual clinical visits.
• Communicate professionally with members, caregivers, clinicians, vendors, and community partners while promoting the mission, vision, and values of SCAN Health Plan.
• Seek out opportunities for improvements from trends in patient feedback or issues and propose viable solutions.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN's Vision and Goals.
• Other duties as assigned.

Your Qualifications

• High School Diploma or equivalent experience.
• Associate's degree or equivalent experience preferred.
• 1+ years of related experience required.
• Training or certification as a Medical Assistant preferred
• Performs work under general supervision.
• Handles moderately complex issues and problems and refers more complex issues to higher-level staff.
• Possesses solid working knowledge of subject matter.
• May provide leadership, coaching, and/or mentoring to a subordinate group.
• Bilingual Spanish proficiency is preferred but not required. Candidates without bilingual skills will be given full consideration based on their qualifications, experience, and ability to perform the essential functions of the role. (Test will be administered to assess proficiency if applicable.)
• Technical expertise - Basic technical skills for functional area
• Problem Solving - Basic problem-solving skills
• Communication - Good communication and interpersonal skills
• Clerical skills
• Interpersonal skills
• Oral and written communication skills
• Organizational skills
• Ability to multi-task and prioritize.

Tuberculosis Screening Policy

To ensure the health and safety of our members, if you are selected for this position, your job offer with SCAN will be contingent on providing proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year. If you have a disability/medical reason or sincerely held religious belief that prevents you to provide information required in this policy, SCAN will initiate and engage in the interactive process to evaluate what, if any, reasonable accommodations may be available.

What's in it for you?

• Base salary range: $20.00 to $27.50 per hour
• Work Mode: Remote/Field - Riverside, CA
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match and contribution
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.