Clinical Manager, Customer Training

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®.

Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit

Position Summary: 

The Clinical Manager, Customer Training is responsible for leading the development and delivery of clinical education programs for customers, ensuring safe, effective use of products, therapies, or services. This role combines clinical expertise with training strategy, focusing on enhancing customer competency, improving patient outcomes, and supporting product adoption.

The Clinical Manager partners cross-functionally with clinical operations, sales, product, and regulatory teams to design and implement training curricula that align with evidence-based practice and organizational goals. They oversee training initiatives, evaluate effectiveness, and ensure compliance with healthcare standards and policies.

Key Responsibilities:

⦁ Coach Clinical Educators in the field to ensure optimal delivery of customer education initiatives
⦁ Serves as a product resource expert/mentor for direct reports while in customer accounts performingeducation/training activities
⦁ Set goals and objectives for team members to gain certifications/credentials/expertise for continuous development
⦁ Utilize personnel management tools (omnicoach) to document and provide feedback to direct reports on a regular basis.
⦁ Continuously evaluating new methods of delivering training to enhance classroom training, unit based training, virtual training etc.
⦁ Gains input and trend information from major clinical groups
⦁ Continuously evaluates new and existing data collection tools to ensure that customer feedback is captured and shared internally as part of the continuous improvement initiatives.

The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time.

Required:

• Bachelor's degree required
• Supervisory/Leadership expereince preferred.
• 8+ years related experience required.
• 50%+ travel required, Valid driver's license and passport, Ability to work non-standard schedule as needed, Valid RN license

Salary:$125,000 -$130,000 (plus Incentive Compensation and compnay vehicle)

The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.

It is an essential function of this position for an employee to be present and in-person at the physical site(s) of our customers and potential customers.  Many of our customers and potential customers are in clinical settings, including, but not limited to, hospitals, clinics, and other health care clinics (hereinafter, “Healthcare Customers”). Many of our Healthcare Customers require outside vendors like us to present proof that they have certain requisite vaccinations and immunizations, including, but not limited to, vaccinations against COVID-19 and seasonal influenza, before being granted entry into the Healthcare Customers’ clinical settings. To gain access to our Healthcare Customers clinical settings, field sales, field service, and other customer facing professionals are required to register with the vendor credentialing organization associated with the Healthcare Customers, complete the Healthcare Customers’ required process, and undergo a series of clearances. Vendor credentialing clearances include, but are not limited to, a national criminal background check, drug screening, and immunizations as determined by the vendors, which may include, but are not limited to, Influenza, Hepatitis B Virus, and COVID-19. You must fully comply with the requirements of the Healthcare Customers in your region, including any necessary proof of any vaccination.  As such, all individuals in this position assigned to a Healthcare Customer with a COVID-19, Influenza, Hepatitis B Virus, or other vaccination requirement must be fully vaccinated and/or immunized in accordance with the Healthcare Customers’ requirements.  B. Braun Medical North America Companies complies with the Americans with Disabilities Act (ADA) and applicable laws, and on receipt of an accommodation request will engage in the interactive process to assess possible reasonable accommodation options, if any, consistent with the ADA and applicable law.

B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at .

Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.

We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here .