Business Strategy Analyst (Mid-level)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are seeking a Data Analytics and Reporting Analyst to support Digital Servicing Analytics through the development of reporting solutions, performance analysis, and actionable business insights. You will be an expert in Adobe Analytics and how to connect with offline sources and be responsible for building and maintaining dashboards, analyzing digital performance data, identifying trends and opportunities, and partnering with stakeholders to translate digital experience to ultimate outcomes

The ideal candidate will have strong analytical and reporting skills, experience working with digital analytics platforms, and the ability to translate complex data into meaningful insights for business partners. This individual will collaborate closely with Digital Servicing teams, product owners, and other stakeholders to understand reporting needs, develop performance metrics, and drive data-informed decision making.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Charlotte, NC, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Develop, maintain, and enhance Adobe Analytics dashboards and front-end reporting solutions.

• Ensure reporting accuracy, data integrity, and alignment with business requirements.

• Query, transform, and analyze data from enterprise data sources, including Snowflake.

• Conduct in-depth analysis to identify performance trends, anomalies, and optimization opportunities.

• Deliver actionable insights and recommendations that support business strategy and performance goals.

• Present findings and strategic recommendations to business stakeholders and leadership.

• Define and implement new performance metrics that align digital performance with broader business outcomes.

• Train and support stakeholders on report interpretation and data-driven decision-making.

• Partner with Digital Servicing teams to understand evolving reporting needs and business objectives.

• Develop a deep understanding of customer journeys, digital experiences, and performance touchpoints to improve overall customer outcomes.

What you have:

• Bachelor's Degree in Business, Science, Finance, Economics or related field; OR 4 years of relevant education and/or experience.
• Minimum 4 years’ experience in data and/or analytics or strategy consulting OR Advanced Degree in Business, Science, Finance, Economics or related discipline with 2 years’ experience in data and/or analytics or strategy consulting.
• Experience identifying business needs and developing strategic plans driven by qualitative/quantitative analysis and market insights.
• Demonstrated experience using data analytics to formulate data-driven insights.
• Experience performing data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics).
• Experience in project management.

What sets you apart:

• Bachelor's Degree in Analytics, Data Science, Business, Information Systems, Marketing Analytics, or a related discipline.
• Experience developing dashboards and reports using Adobe Analytics or similar digital analytics platforms.

• Strong experience querying, transforming, and analyzing data using SQL.

• Experience working with Snowflake or other cloud-based data platforms.

• Experience working with User data – Fullstory, Glassbox, Qualtrics

• Proven ability to analyze large datasets and translate findings into actionable business recommendations.

• Experience presenting analytical findings and insights to business leaders and stakeholders.

• Knowledge of digital marketing, digital acquisition, customer experience, or web analytics.

• Experience defining and implementing performance metrics, KPIs, and reporting frameworks.

• Understanding of customer journey analysis and digital engagement measurement.

• Ability to partner effectively with cross-functional teams, including business partners, product owners, and technology teams.

• Experience training or coaching business users on reporting tools and data interpretation.

• Strong problem-solving, critical thinking, and communication skills.

• Demonstrated ability to prioritize multiple initiatives and work in a fast-paced, data-driven environment.

Compensation range: The salary range for this position is: $85,040.00 - $162,550.00 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.