IT Help Desk Technician at Kahlig Auto Group San Antonio, TX

IT Help Desk Technician job at Kahlig Auto Group. San Antonio, TX. Job Description Kahlig Automotive Group is currently seeking a full-time IT Help Desk Technician. This is a great entry level position to gain hands on experience in Information Technology. This position requires, but not limited to, on site pc support (application and hardware), minor networking, documentation, remote support, phone support, and knowledge of pc imaging. Candidate will be responsible for cleanliness and organization of network closets, office, and vehicles. Job Type: Full-time | Pay: Up to $20 per hour | Expected hours: 40 hours per week (M-F 8-5PM) | Work Location: In person | Ability to pass a drug and background check screening | Clean driving record Key Responsibilities Technical Support Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software. Troubleshoot and resolve issues related to Windows, Office 365, networking, and other business-critical applications. Assist with system setups, hardware deployment, and software installations. Perform password resets, account unlocks, and basic user account administration. Maintain documentation of technical procedures and known issues. Dispatch & Coordination Monitor incoming support tickets and assign them based on priority, issue type, and location. Follow up on open tickets to ensure resolution and customer satisfaction. Requirements Education & Experience High School diploma required 1-2 years of hands‑on experience in a desktop support or helpdesk environment. Technical Skills Proficiency in supporting Windows environments. Familiarity with Office 365. Understanding of networking basics (TCP/IP, DNS, DHCP). Preferred Certifications CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate #J-18808-Ljbffr Itlearn360