French Speaking Airline Customer Service Agent

at Patrique Mercier Recruitment By Nellie Patrique Mercier Recruitment FR is pleased to offer an incredible opportunity for a French Speaking Airline Customer Service Agent. This position is tailored for individuals who are passionate about travel and dedicated to providing exceptional assistance to French-speaking passengers with their airline-related inquiries. Responsibilities Provide outstanding customer support to French-speaking clients via phone, email, and chat. Assist passengers with inquiries regarding flight bookings, cancellations, and modifications. Effectively handle and resolve customer complaints and issues professionally. Stay knowledgeable about the airline's services, policies, and updates to deliver accurate information. Document all customer interactions accurately in the CRM system. Collaborate with colleagues and other teams to ensure a seamless customer experience. Participate in continuous training initiatives to enhance skills and service quality. Requirements Fluency in French and English, with excellent verbal and written communication skills. Prior experience in customer service, preferably in the airline or tourism industry. Strong interpersonal skills and a customer-centric approach to service. Ability to perform well in a fast-paced environment and manage multiple tasks effectively. Proficiency in customer service software and Microsoft Office applications. Detail-oriented mindset with excellent organizational abilities. A passion for travel and a commitment to ensuring positive customer experiences. Benefits Competitive Monthly Salary Monthly Performance Bonus Fully Paid Training Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year And Much More... #J-18808-Ljbffr Employers from Greece