Veterinary Service Technician

Job Summary
The Service Technician Vet delivers post-sale services at customer sites, including setup, maintenance, and repair of products and services to ensure all function properly. This role performs a variety of maintenance and technical support on installed products, including troubleshooting, diagnosing, and resolving malfunctions. This role is also accountable to ensure customer satisfaction by advising customers on preventive maintenance and configurations that may favorably impact performance and providing user training on new products.

• Independently respond to assigned customer service calls; diagnose problems and safely remove, modify, repair, and install all core veterinary equipment with minimal supervision
• Learn and follow manufacturer guidelines on the operation, repair, maintenance and installation of equipment
• Inspect pre-installed products for any defects or damages, as well as conducting final post-installation inspections for proper operation or additional damage; ensure all manufacturer, Federal, and State regulations are met
• Maintain strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time
• Verify specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations are followed
• Maintain all required records including (including service orders, confirmations, inventory, expense reports, time sheet, and equipment related items) timely and accurately
• Comply with Company and department policies and standards; performs other duties as assigned

Additional Responsibilities

• Establish and maintain productive, mutually beneficial relationships with customers, vendors and colleagues
• Inventory Management: Determine parts, supplies or tools needed to complete service requests; manages vehicle inventory through regular restocking and regular inventory audits
• Personal/Vehicle Safety: Maintain a quality driving record; proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road
• Ensures proper use and maintenance of all company provided assets, including but not limited to vehicle, phone, computer, parts, equipment, tools and uniforms

Minimum Requirements

• High School Diploma or Equivalent
• 2 years of relevant work experience
• Mechanical/Carpentry/Plumbing/Heating/Electrical/Electronic related experience

Preferred Requirements

• Trade school training in carpentry/plumbing/heating/electrical/electronic is highly desirable
• Previous experience servicing and installing x-ray equipment
• SAP experience

Skills and Abilities

• Ability to thrive in an independent role with excellent organizational and problem-solving skills
• Strong verbal and written communication skills; listens attentively and asks questions when necessary. Ability to use general terminology to explain technical aspects of using technology to a non-technical audience
• Requires basic computer skills and ability to use smart phone/tabletc
• Knowledge of Microsoft Outlook, Excel and Teams is helpful
• Ability to respond to difficult situations and demanding people and delivers negative information in a way that enhances relationships

Required Licenses and Certifications

• Drivers License Upon Hire Required

Preferred Licenses and Certifications

• Certified, Licensed or Registered Veterinary Technician Preferred

Physical and Cognitive Demands

• Ascend/Descend (stairs/ladder) Frequently
• Bend Frequently
• Communicate/Hearing Frequently
• Communicate/Talking Frequently
• Driving Vehicle Frequently
• Exerting Force - Pushing/Pulling 0-20 lbs Frequently
• Learn New Tasks or Concepts Frequently
• Maintain Focus Frequently
• Move/Traverse Frequently
• Operating Position - Specific Machinery Frequently
• Repetitive Motions Frequently
• Stationary Position (Seated) Frequently
• Transport - Lifting/Carrying 0-10 lbs Frequently
• Complete Tasks Independently Constantly
• Feeling/Grasping/Handling Constantly
• Hand/Eye Coordination Constantly
• Remember Processes & Procedures Constantly
• Vision Constantly
• Balancing Occasionally
• Complete Tasks in a Noisy Environment Occasionally
• Exerting Force - Pushing/Pulling 21-40 lbs Occasionally
• Exerting Force - Pushing/Pulling 41+ lbs Occasionally
• Make Timely Decisions in the Context of a Workflow Occasionally
• Reaching Occasionally
• Stationary Position (Standing) Occasionally
• Transport - Lifting/Carrying 11-20 lbs Occasionally
• Transport - Lifting/Carrying 21-30 lbs Occasionally
• Transport - Lifting/Carrying 31-50 lbs Occasionally
• Transport- Lifting/Carrying 50+ lbs Occasionally
• Complete Tasks with a Speed/Productivity Quota Rarely
• Position Self - Crawling/Crouching Rarely
• Position Self - Kneeling/Squatting Rarely

Working Environment

• Noise Occasionally
• Hazards Occasionally
• Temperature Change Rarely
• Vibration Rarely

Environmental Conditions

• Primary Traveling: This position requires traveling to customer locations and providing services and support to customers.

Travel Requirements

• This position requires traveling to customer locations and providing services and support to customers. This position requires overnight travel.