Customer Service Representative

Customer Service Representative

• Location: Clark, NJ
• Schedule: Monday - Friday, 8:00 AM - 5:00 PM
• Reports To: Office Manager
• Compensation: $43,680 - $52,000 annually + Tiered Quarterly Bonuses
• Employment Type: Direct Hire (recruiting through PrideStaff)

Position Overview

PrideStaff is seeking a dedicated Customer Service Representative on behalf of our client, a premier local provider of home maintenance and repair services in Clark, NJ. In this role, you will deliver white-glove service to our clients by helping them schedule services, answering inquiries, generating invoices, and seamlessly managing inbound customer requests from start to finish.

Key Responsibilities

• Deliver white-glove service when answering inbound calls and responding to customer leads
  
• Assist clients with scheduling service appointments and resolving inquiries
  
• Generate and process client invoices accurately
  
• Educate prospective clients on available services and close incoming sales opportunities
  
• Maintain exceptional customer relationships to ensure a premium experience

Qualifications

• Strong verbal communication, active listening, and phone customer service skills
  
• Experience with client scheduling, invoicing, and professional customer care
  
• High organizational skills with the ability to multitask in a fast-paced office setting
  
• Previous experience in customer service, administrative support, or inbound sales preferred

Benefits & Perks

• Competitive Salary: $43,680 - $52,000/year base salary
  
• Bonus Potential: Tiered bonus structure paid out quarterly based on performance
  
• Paid Unused Sick Time: Annual payout for any unused sick days
  
• Benefits Package: Health and medical coverage options available
  
• Consistent Work Schedule: Day shift, Monday through Friday (8:00 AM - 5:00 PM)

Compensation / Pay Rate (Up to): $43,680.00 - $52,000.00 Per Year