Case Manager, RN or Licensed Behavioral Health (HARP)

Summary Conducts case management program activities in accordance with departmental, corporate, NYS Department of Health (DOH), Centers for Medicaid & Medicare Services (CMS), Federal Employee Program (FEP) and National Committee for Quality Assurance (NCQA) accreditation standards, as appropriate to the member’s case assignment. Uses a systematic approach to identify members meeting program criteria; assessing for opportunities to educate, support, coach, coordinate care and review treatment options, through collaboration with providers and community-based resources. Participates in a cross‑functional, multi‑disciplinary team to identify and implement member‑centric interventions to ensure optimal and cost‑effective health outcomes. Collaborates with interdisciplinary care team to develop a comprehensive care plan to identify key strategic interventions to address member’s needs, health goals and mitigate health care cost drivers. Essential Accountabilities – Level I Handles behavioral health member clinical management programs. Maintains knowledge of current Case Management Society of America (CMSA) Standards, NCQA Standards, Case Management Program activities, and performs the activities as directed by departmental policy and leadership, current NYS DOH, CMS regulations and standards if managing members of Medicare programs, and other regulatory requirements as applicable. Carrying out job responsibilities in accordance with departmental, corporate, state, federal and accreditation standards, as well as licensure, certification and scope of practice requirements for each specific health‑related field/specialty. Maintains confidentiality and conducts information management procedures per corporate and departmental policy. Implements the Case Management Process per department policies, procedures and guidelines. Screen members that fall within the defined populations served, referred to the department, either by data analysis or by internal or external referral sources. Applies case‑management criteria and professional clinical judgment to determine a member’s appropriateness for case management services. Initiates case management, opens appropriate cases timely and effectively. Using motivational interviewing, assures essential information relating to case management is disclosed to members, thereby increasing the opportunity for success in meeting member health goals. Works in collaboration with members’ physicians and other health care providers to assess needs, facilitate development of an interdisciplinary care plan, coordinate services, evaluate effectiveness of services and modify the member care plan as necessary. Assesses member/caregiver knowledge of his/her illness and initiates appropriate education interventions to address knowledge deficits. Collaborates with member/caregiver to determine specific objectives, goals and actions to address member needs and barriers to meeting health goals identified during assessment. Provides appropriate resources and assistance to members with regards to managing their health across the continuum of care. Maintains updated information related to appropriate community resources and serves as a source of information for providers and other members of the healthcare team. Acts as a liaison between providers and community resources. Participates in inter‑disciplinary coordination and collaboration to ensure delivery of consistent and quality health care services. Examples may include Utilization Management, Quality, Behavioral Health, Pharmacy, Registered Dietitian and Respiratory Therapist. Accepts responsibility for continuing education relative to professional growth. Meets or exceeds the minimum continuing education requirements as set forth by departmental and corporate policy, and by individual professional certification standards, if applicable. Participates in and promotes other health plan programs, such as Preventive Health, use of web‑based tools for self‑management of conditions and engagement in digital health programs and applications. Works collaboratively with all Case Managers, especially those with varied clinical expertise (Social Work, Behavioral Health, Respiratory Therapy, Registered Dietitian, Registered Nurse, Medical Director, Pharmacist, Geriatrics, etc.) to ensure continuity and coordination of care. May work with internal and external stakeholders for value‑based payment programs, such as accountable cost and quality arrangements (ACQA). Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs. Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures. Regular and reliable attendance is expected and required. Performs other functions as assigned by management. Level II – Additional Accountabilities Handles all member clinical condition management programs. Offers process improvement suggestions and participates in the solutions of more complex issues/activities. Mentors junior staff and assists with coaching whenever necessary. Consistently meets/exceeds all productivity and performance metrics, including positive results of audits. Works independently in coordinating and collaborating with members and providers, resulting in improving member and community health. Manages more complex assignments and/or larger caseloads. Displays leadership skills and serves as a positive role model to others in the department. Participates in the orientation of new staff. Level III – Additional Accountabilities Process Management and Documentation. Identifies, recommends and evaluates new processes to improve productivity and gain efficiencies. Assists in updating departmental policies, procedures and desktop manuals relative to the CM functions. Identifies and develops processes and guidelines for performance improvement opportunities for the Case Management Department. Expert and resource for escalations. Serves as subject matter expert and, if called upon, works directly with the operation and clinical staff to resolve issues and escalated problems. Mentors and provides guidance and leadership to the daily activities of the Case Management Department clinical staff. Act as resource to Case Management staff, members and providers. Provides backup for the Supervisor/Manager, whenever necessary, including participating in the orientation of new staff and training opportunities for all staff, assisting staff to identify opportunities to successfully engage members into care, acting as liaison for activity generated by Customer Advocacy (CAU), Customer Service (CS), Special Investigations Unit (SIU), Provider Relations (PR), or Sales & Marketing and ensuring all regulatory requirements are being met, such as NYS DOH, CMS, NCQA, and HEDIS, serving as internal auditor within the group. Responsible for all aspects of the Case Management department functions, including quality, productivity, utilization performance and educational needs to address established policies and procedures and job responsibilities. Minimum Qualifications Active NYS RN license required with three years’ behavioral health experience; or LMSW; or LCSW; or LMHC. Minimum of three years of clinical experience required. Case Management experience preferred. Must demonstrate proficiency with the Microsoft Office Suite. Experience in interpreting managed care benefit plans and strong knowledge of government program contracts (Medicare and Medicaid) and benefits, preferred. Strong written and verbal communication skills. Ability to multitask and balance priorities. Must demonstrate ability to work independently on a daily basis. Deliver efficient, effective, and seamless care to members. For incumbents aligned to the Federal Employee Program (FEP) line of business, Case Management Certification required within three (3) years of either hire and/or moving into this role supporting the FEP LOB. Level II – In addition to Level I Qualifications: A minimum of 2 years in a case management position. Case Management Certification preferred. Consistently meets or exceeds all performance metrics. Level III – In addition to Level II Qualifications: Must have been in a current Case Management position or similar subject matter expert for at least 5 years. Case Management Certification required. Broad understanding of multiple areas (i.e., UM and CM). At this level, incumbent is required to know multiple functional areas and supporting systems. Expertise in Case Management area and able to handle complex assignments, challenging situations, and highly visible issues. Ability to lead the training of new staff. Demonstrated presentation skills. Physical Requirements Ability to travel and work long hours on a computer. May require flexible hours to meet needs of member discussions. Compensation Range LevelI: $62,400 – $96,081. LevelII: $62,400 – $106,929. LevelIII: $65,346 – $117,622. Equal Opportunity Employer / EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. The posted salary range reflects just one component of our total rewards package. ADA Statement In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. #J-18808-Ljbffr Capital District Physicians Health Plan, Inc.