Retail & Inside Sales Manager

Retail & Inside Sales ManagerThe Retail & Inside Sales Manager runs the branch's retail and inside sales operation as a business: the team, the showroom, the margin, and the customer experience. This role's primary duty is management — hiring, scheduling, developing, and directing inside sales staff, setting pricing and service standards within company policy, and owning the branch's sales results. Selling happens, but it is in service of leading the team, not instead of it.Key ResponsibilitiesTeam LeadershipDirectly supervise the branch's Inside Sales Representatives and Associates, including day-to-day direction and work assignment.Interview and recommend candidates for hire; participate in hiring decisions for the branch sales team.Set schedules and coverage to meet showroom, counter, and phone service standards.Conduct performance conversations, deliver coaching, and complete performance reviews.Train new team members on product, systems, quoting standards, and customer service expectations.Branch Sales PerformanceOwn the branch's retail and inside sales revenue and gross margin performance.Set and enforce quoting turnaround, follow-up, and service standards for the team.Approve pricing exceptions, discounts, and credits within delegated authority.Analyze sales, margin, and quote conversion data and act on what it shows.Showroom & Inventory OperationsDirect showroom merchandising, pricing accuracy, and stock presentation.Work with purchasing on stocking levels, slow-moving inventory, and reorder points.Oversee cycle counts and inventory accuracy for retail stock.Manage the customer experience end to end, from walk-in through delivery.Cross-Functional PartnershipPartner with Field Sales to route project-scale opportunities to the right team.Coordinate with warehouse and logistics leadership on will-call, delivery, and staging.Escalate market, competitive, and staffing issues to the Regional Sales Manager with a recommendation.Represent the branch with key local accounts and manufacturer reps.QualificationsRequired3+ years of sales experience with at least 1 year supervising or leading a team.Demonstrated ability to hire, schedule, coach, and hold a team accountable to standards.Ownership mindset for revenue and margin results.Working knowledge of commercial foodservice equipment, restaurant supply, or a comparable technical product category.Proficiency with ERP order entry and reporting; solid Excel skills.PreferredMulti-location or branch management experience.Experience with NetSuite and AutoQuotes.Restaurant, hospitality, or foodservice operations background.History of developing inside sales staff into higher-level roles.Our Core Values — RACERACE is more than an acronym — it's how we show up every day for our clients, our teammates, and our partners:Responsiveness. Your team's standard is your standard. If quotes go out same-day, it is because you made that the rule and you enforce it — starting with your own inbox.Accountability. The branch's number is yours. You own the result, you own the team's performance, and when it slips you diagnose it honestly rather than waiting for the report to say it.Collaborative. You sit between the customer, the field sales team, purchasing, and the warehouse. Solve across those lines instead of protecting your corner of the branch.Empathy. You are managing people, several of whom are newer to this industry than you are. Understand what is actually in their way before you address the result.What Success Looks LikeIn the first 90 days, a successful Retail & Inside Sales Manager will:Have taken clear ownership of the branch team, including schedules, standards, and coaching cadence.Know the branch's revenue, margin, and conversion numbers cold and be acting on them.Have addressed at least one performance or coverage gap directly.Have established the branch's quoting and follow-up standard and be holding the team to it.Kamran & Company is an equal opportunity employer. We are committed to building a team that reflects the communities we serve.