Guest Services Supervisor

Guest Services SupervisorPassionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!US Concerts is seeking a Guest Services Supervisor. The Guest Services Supervisor is a working supervisor who is responsible for supervising and coordinating activities of the Guest Services team within the venue. Duties may also include management functions.What This Role Will Do:Direct and supervise Guest Services staff and other employees performing similar services as directed.Provide exceptional guest service by greeting and assisting guests and responding to guest inquiries and complaints.On an ongoing basis, leads and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details.Assist with managing breaks.Assist management to ensure compliance with all venue policies and procedures to include all safety regulations.Oversee productivity and work assignments of the guest services staff and communicate with management (or designated Manager) any challenges and status of all assignments prior to the conclusion of the shift.Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.Assign and schedule team members to specific duties.Other tasks as assigned by the Guest Services Manager.What This Person Will Bring:High School Diploma or equivalentAt least 2 years in Guest Service and communicationsCreative thinker and problem solverExcellent verbal, written and interpersonal communication skillsAcute sense of judgment, tact and diplomacyA strong sense of teamwork and ability to execute programsPosition requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sittingEqual Employment OpportunityLive Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. Live Nation will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. Live Nation also affords equal employment opportunities to qualified individuals with a disability and will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so.Hiring PracticesLive Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.