Senior Software Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Hybrid | Richardson, TX (2 Days In Office)

Build the Future of Workforce Management with AI

At NICE , we're transforming how the world's leading organizations engage, support, and manage their workforce. Our Workforce Management (WFM) platform powers mission-critical operations for enterprises around the globe—and we're looking for talented engineers who want to help define what's next.

We're seeking a Senior Software Engineer who thrives on solving complex technical challenges, building scalable enterprise software, and leveraging emerging AI technologies to dramatically improve engineering productivity and product quality.

This is more than a traditional senior engineering role. You'll own significant product capabilities from design through production, mentor other engineers, influence architectural decisions, and help shape the AI-powered development practices that will define the future of our engineering organization.

If you're excited by the idea of building sophisticated Java-based applications while pioneering how AI agents, coding tools, and automation accelerate software development, we'd love to meet you.

What You'll Do

Own Meaningful Business-Critical Solutions

• Design, develop, and deliver scalable, high-quality software solutions for key components within our Workforce Management platform.
• Take ownership of large features and services from initial concept through design, implementation, testing, deployment, and ongoing production support.
• Drive technical excellence by producing thoughtful designs, evaluating trade-offs, and ensuring alignment with enterprise architecture standards.
• Partner closely with Product Management, QA, Cloud Operations, Support, and Services teams to deliver customer value.

Lead in an AI-Driven Engineering Culture

• Shape and continuously improve the team's AI development ecosystem.
• Design and optimize AI-assisted workflows, coding agents, prompts, reusable instructions, plugins, and tool integrations.
• Help establish best practices for AI-assisted and spec-driven development.
• Transform ambiguous business requirements into actionable technical specifications, implementation plans, validation criteria, and automated testing strategies.
• Explore emerging AI technologies and identify opportunities to improve engineering velocity, consistency, and quality.

Raise the Bar for Technical Excellence

• Develop robust unit, integration, automation, and regression testing strategies.
• Troubleshoot complex production issues, conduct root-cause analysis, and implement durable solutions.
• Drive engineering quality through code reviews, architectural guidance, mentoring, and technical leadership.
• Identify technical risks early and proactively develop mitigation strategies.
• Influence technical direction and contribute to architectural decisions across teams.

Mentor and Grow Others

• Coach engineers through design reviews, code reviews, and technical problem-solving.
• Foster adoption of AI-assisted development best practices.
• Help elevate engineering standards across the organization through collaboration, knowledge sharing, and mentorship.

What Makes You a Great Fit

Required Experience

• 8+ years of professional software engineering experience developing enterprise web applications.
• Strong expertise in Java backend development, including:
  • Spring Framework
  • Hibernate / JPA
  • RESTful Web Services
  • JUnit and Mockito (or similar testing frameworks)
• Experience owning complex features or application components end-to-end.
• Proven success designing, building, testing, and supporting production software in an Agile environment.
• Experience leading technical discussions, producing design documentation, and balancing architectural trade-offs.
• Strong understanding of software design principles, scalability, maintainability, and performance optimization.
• Excellent communication and collaboration skills.

AI & Modern Development Expertise

• Hands-on experience using AI development tools such as GitHub Copilot, ChatGPT, Claude, or similar technologies.
• Strong interest in applying Large Language Models (LLMs) to software engineering workflows.
• Experience working with AI agents, prompts, tools, plugins, MCPs, or similar ecosystems.
• Ability to leverage AI for code generation, debugging, testing, documentation, and workflow automation.
• Comfortable navigating ambiguity and turning ideas into clear execution plans.

Nice to Have

• Front-end development experience with:
  • Angular
  • JavaScript
  • HTML5
  • CSS
  • Spring MVC
• Experience with:
  • Selenium
  • Playwright
  • Cucumber
• AWS cloud experience.
• CI/CD experience with Jenkins and Maven.
• Tomcat administration and deployment experience.
• Test-Driven Development (TDD) practices.
• Experience with rapid prototyping and AI-enabled development methodologies.

What You'll Bring

We're looking for engineers who:

• Think like owners and take accountability for outcomes.
• Enjoy solving difficult technical problems.
• Can confidently navigate ambiguity and create structure where none exists.
• Are passionate about mentoring and helping others succeed.
• Stay curious about emerging technologies and how they can create business value.
• Balance innovation with pragmatism.
• Bring resilience, adaptability, and a positive approach to change.

Why Join NICE?

Build Products That Matter

Your work will power solutions used by some of the world's largest organizations to optimize workforce operations and customer experiences.

Influence the Future of Engineering

You'll help define how AI is integrated into software development, shaping tools, workflows, and engineering practices used across teams.

Grow Your Impact

You'll have the opportunity to lead initiatives, influence architecture, mentor engineers, and drive innovation beyond your code.

Work with Exceptional Talent

Join a collaborative team of engineers, architects, and product leaders who are passionate about solving meaningful problems with modern technology.

Be Prepared to Discuss

During the interview process, we'd love to hear about:

• Projects you've owned from concept through production.
• Architectural decisions you've influenced.
• Managing technical risk and complexity.
• Navigating ambiguous requirements.
• Mentoring engineers and elevating team performance.
• Improving code quality and development practices.
• AI-assisted software development and engineering productivity.
• How you've leveraged emerging technologies to drive innovation.

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. This role is located in our Richardson, TX office

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.