Demand Response Program Manager

Job Description

Senior Program Manager – Demand Response Programs

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Employment Type: 1-year W-2 contract with potential to extend

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Schedule: Hybrid – Monday–Thursday onsite, Friday remote

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Hours: Standard 8-hour workday (Core hours: 9 AM–4 PM)

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Pay Rate: $65–$75/hour DOE

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Position Overview

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We are seeking an experienced Senior Program Manager to oversee the administration and operations of utility Demand Response programs. This role focuses on program execution, regulatory compliance, financial accuracy, cross-functional collaboration, and continuous process improvement.

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Key Responsibilities

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• Manage daily operations of Demand Response programs, ensuring compliance with regulatory requirements and organizational objectives.
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• Review and validate participant incentives, vendor payments, and program-related transactions.
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• Collaborate with IT, Supply Management, Marketing, Policy, and other internal departments.
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• Support regulatory filings, program design, and implementation activities.
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• Monitor program performance, analyze data, and identify opportunities for process improvement.
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• Provide guidance to program support staff and ensure a positive customer experience.
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• Participate in a rotating weekend on-call schedule approximately once per month during Demand Response season (May–October).
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Required Qualifications

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• Bachelor's degree required.
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• Experience in program management, project coordination, or utility program administration.
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• Strong analytical, organizational, and problem-solving skills.
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• Ability to manage multiple priorities and coordinate across departments.
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• Excellent written and verbal communication skills.
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• Experience with quantitative analysis, reporting, and stakeholder management.
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Preferred Qualifications

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• Experience with utility Demand Response, energy efficiency, or customer energy programs.
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• Familiarity with utility regulatory requirements and compliance processes.
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• Experience with program performance analysis, payment validation, and operational improvements.
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