Operations Specialist

Job Title: Operations Specialist Reports To: Immediate Supervisor Prepared By: The Division of Human Resources Board Approved Date: Pay Grade Range: DA107 Summary: The job of Technology Operations Specialist is done for the purpose/s of receiving, organizing, and maintaining technology assets within the District; answering Help Desk calls as needed; creating accounts and making changes in the active directory; conducting inventories; scheduling use and maintenance of equipment; and setting passwords and security levels. Essential Duties and Responsibilities: Assist district staff as needed (e.g. Help Desk, email accounts, etc.) for ensuring the efficient use of technology and associated applications. Conduct inventory (e.g. general and special funds, etc.) for ensuring equipment in the Technology Department is accounted for and records are in accordance with District policies. Create purchase orders for the Technology Department for ensuring the department has necessary materials and equipment to function optimally while staying within budget guidelines. Facilitate meetings (e.g. staff meetings, in-services, workshops, etc.) for conveying and gathering information required to perform job functions. Maintain a variety of systems (e.g. equipment log, SMART equipment, etc.) for ensuring availability of systems. Monitor a variety of systems (e.g. scheduled updates, email groups, etc.) for ensuring availability for use by District personnel. Perform a variety of actions with technology (e.g. scheduled maintenance, labels for drives needing ghosting, etc.) for meeting the technology needs of the users. Prepare a variety of information (e.g. work orders, schedules, inventory reports, etc.) for documenting activities, providing written reference, and conveying information. Research a variety of work-related topics (e.g. general trends in the field, software upgrades, best prices, etc.) for remaining current in work-related technology. Respond to requests from a wide variety of stakeholders (e.g. Help Desk personnel, administrators, etc.) for providing information, addressing changes, and referring to alternate resources. Troubleshoot a variety of systems as needed (e.g. SMART systems, etc.) for providing immediate assistance to users for problem resolution. Other Duties: Other duties as assigned that are related to the functions of the position. Essential Functions/Qualifications/Requirements: Extensive knowledge of computer / technical operations. Comfort in use of technology. Confidentiality in that at times the Operations Specialist will handle sensitive documents and information. Education and Experience: Associate’s degree required or certification from a technical program or college. Bachelor’s degree preferred. Two (2) years experience operating computer equipment is required and one year of experience should be at an increased level of responsibility. Work Environment Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Professional Conduct: The Employees are required to maintain a high standard of professional conduct. Breach of said professional conduct includes, but is not limited to, neglect of duty, dishonesty, engagement in acts that are contrary to East Baton Rouge Parish School System policy, unlawful activities, or any other conduct which is seriously prejudicial to the school system. Technological Abilities: To perform this job successfully, an individual must be proficient in general use of a computer, the use of Email as a form of communication, and other job-specific equipment, software, and/or applications. Note: New employees coming to EBRPSS/current employees new to a position, must use the Verifent website to verify qualifying years of experience (outside of EBRPSS) aligned to the job description. All new employees to the district/current employees new to a position will receive 0 years of experience aligned to the job description until the verification of previous experience aligned to the job description is received. Verifient Link Experience verifications must be received in the Office of Human Resources within the first 6 months of employment in order to be eligible for a retroactive payment. The East Baton Rouge Parish School System and all of its entities (including Career and Technical Education Programs) do not discriminate on the basis of age, race, religion, national origin, disability, or gender in its educational programs and activities (including employment and application for employment), and it is prohibited from discriminating on the basis of gender by Title IX (20 USC 168) and on the basis of disability by Section 504 (42 USC 794). The Title IX Coordinator is Andrew Davis, Director of Risk Management – View email address on click.appcast.io, View phone number on click.appcast.io. The Section 504 Coordinator is Danielle Staten-Ojo – View email address on click.appcast.io, View phone number on click.appcast.io #J-18808-Ljbffr