Sr Community Manager (Public Housing)

The Sr. Community Manager is an advanced/senior-level housing management position responsible for the overall performance of the assigned community or communities, including financial management, appearance, and resident relations. This position offers substantial latitude for independent action in setting objectives and deciding how to proceed in managing the day-to-day operations of the community management office and assigned staff. The Community Manager serves as an advocate for maintaining Housing as a community resource and promotes to its residents and the general public an understanding of the Opportunity Home San Antonio’s housing programs. Responsibilities also include supervising, coaching, and mentoring the team and employees. Essential Duties + Responsibilities The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned as needed. These essential functions require a consistent presence in the work environment on a regular basis, and regular attendance must be maintained. Inspects property on a daily basis to ensure all aspects of the property and curb appeal meet Opportunity Home San Antonio standards. Renders the community’s curb appeal in a condition that entices client traffic and exceeds the neighborhood market. Inspects aged and/or selected vacancies on a weekly basis to monitor upkeep and ensure Opportunity Home’s make-ready standards are being met. Monitors occupancy and advises the leadership of concerns. Oversees and manages the details of unit turnarounds and contractor work. Maintains collections above the minimum standards established by public housing policies. Maintains and updates the Status Board, Ready Board, and On Notice Board. Reviews all requests for transfer and walks units as required; ensures a resident history review is completed by management prior to transfer approval. Develops and maintains property-approved budgets. Notifies leadership of budget deviations. Conducts move-out inspections of units and determines charges (if any) to residents. Consults with the maintenance supervisor on any capital repairs or replacements. Prepares and submits budget variance reports, executive summaries, budget forecasts, and end-of-month ledger and rent reports. Trains, manages, and counsels on‑site staff. Consults with the supervisor regarding special circumstances or issues that should be elevated to senior leadership. Analyzes monthly performance and budgeted projections, discusses strategies with supervisor, and communicates to others as needed or requested. Maintains the Wait List and matches applicants for move‑in. Communicates strategy changes for the coming week and the short‑ and long‑term goals for community operations through weekly staff meetings. Establish schedules of on‑site temporary status leasing personnel, service technicians, and groundskeepers. Ensures proper coverage during office hours. Coordinates and approves PTO requests. Prepares and conducts annual employee performance reviews; makes recommendations for assigned staff’s merit increases, promotions, and performance evaluations as necessary. Ensures properties are continually preparing for REAC inspections through housekeeping inspections, work order follow‑up, and staff training. Respond to audit requests. Processes purchase orders and invoices. Host periodic meetings with residents to review concerns and conduct meet‑and‑greets. Mediate issues between residents. Host periodic events for residents. Communicate and collaborate with security personnel on an as‑needed basis. Adhere to processes regarding evictions and reasonable accommodations, and charges for maintenance, repairs, and services. Effectively collaborate with the various data roles as needed on a daily basis or in a project capacity. Will post all charges in Elite. Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees. Analyzes and resolves work problems. Assists workers in solving work problems. When needed, perform the activities of the workers supervised. Recommends and provides training changes in working conditions and equipment to increase the work crew's efficiency. Maintains time and attendance and monitors production reports daily to ensure employee productivity meets current work standards. Directs workers in the general external and internal cleaning and upkeep of buildings, including buffing, dusting, sweeping, mopping, vacuuming, sanitizing, power washing, etc. Inspects and directs workers in ground maintenance activities and curb appeal. Inspects grounds for slips, trips, or fall hazards, erosion, and ground shifting. Interprets company policies for workers and enforces safety regulations. Prepares appropriate reports according to specific incidents/accidents. Responds timely to emergency situations. Initiates plans to motivate workers to achieve work goals. Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency Address any situation that arises at a property or any other location that serves our residents or employees. Policies and procedures related to maintenance, inventory, Purchasing, and Human Resources. Supervise and evaluate the performance of assigned staff. Plan and monitor work performance using budget expenditures, work order activity and other relevant reports. Interpret, apply, and explain rules, regulations, policies, and procedures. Meet deadlines, schedules, and timelines. Prepare and maintain records and reports. Perform actions in JDE, Elite & other programs used by Public Housing related to Help log requests, requisition orders for tools, equipment, and supplies, while maintaining budgetary guidelines Monitors the outstanding invoice folder daily Issue Purchase Orders to vendors and ensure they are received when work is completed Project the annual property maintenance budget. Schedule, estimate, and prioritize worker/contractor hour requirements for job assignments and adjust work procedures to meet production schedules. Develop and implement preventive maintenance schedules for assigned properties. Monitor work-in-progress, and review work plans for all assigned projects to ensure compliance with Federal, State, and City regulations and standards. Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees. Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization. Employees are expected to use Generative AI solutions ethically and responsibly. Other duties as assigned. All supervisors: Lead, motivate, engage, and retain employees by: Setting goals for performance and deadlines that comply and conform with the company’s plans and vision. Organizing workflow and ensuring employees understand and are trained on their duties or delegated tasks. Monitoring employee productivity and providing constructive feedback and coaching Ensuring alignment across various procedures. Behavioral Competencies This position requires the incumbent to exhibit the following behavioral skills Values Driven | Demonstrates an understanding of the values (Compassion, Equity and Excellence) and embodies the values in their work and interactions with residents, vendors, co‑workers, supervisors, board members, community members, and other stakeholders. Leadership | Provides direction to people and/or projects by clearly and effectively setting course of action for the assigned department staff and tasks; manages the planning, execution, and achievement of assigned department goals. Customer Service | Responds with Compassion in a professional manner to the expectations and needs of internal and external customers; is friendly and helpful to all customers, fostering positive relationships while providing Excellent service. Effective Use of Information | Communicates important information to those who need to know clearly, securely, effectively, orally and/or in writing; proactively exchanges accurate and timely information. Commitment and Continuous Improvement | Sets the standard for Excellence by proactively pursuing innovation through systematic experimentation and learning. Corrects mistakes by assessing appropriate processes, proposing adjustments, and prioritizing long‑term solutions. Teamwork | Balances team and individual responsibilities; exhibits Compassion, objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts of Excellence; attends, supports, and participates in the organization’s team building events. Responsiveness and Accountability | Demonstrates a high level of Excellence and holds oneself personally responsible for one's own work; complies with procedures and directives and understands the importance of maintaining and managing confidential information; recognizes and anticipates issues and provides a responsive resolution in a timely manner. Education Required Bachelor's Degree from an accredited college or university in social services, human services, community organizing, business or management, or a related field. An additional eight (8) years of related experience may be considered in lieu of educational requirements. Experience Required Six (6) years of experience in property management, multi‑property, or a related field. Four (4) years of supervisory experience. Must have the ability to learn and use cloud applications such as the Google GSuite applications, including but not limited to Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides. Understand document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud‑accessible applications including but not limited to One Drive, Outlook, Word, Excel, and PowerPoint, or MAC or PC desktop equivalent, is acceptable. Successful completion of a criminal history background check, education, and work history verification, and drug screening test. Preferred Education and Experience Bilingual fluency in English and Spanish. Certified Public Housing Manager. Ability to learn cloud technologies such as LucidChart for diagram, workflow and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems. License + Certificates Required Certification as a Public Housing Manager must be completed within 18 months of employment (depending on the availability of training) with no more than three attempts to pass certification allowed. Property management certification(s) such as Certified Apartment Manager (CAM), Certified Apartment Portfolio Supervisor (CAPS), Accredited Residential Manager (ARM), or Certified Apartment Manager (CPM). Texas Class “C” driver’s license at the time of placement and insurable by the organization’s fleet and liability insurance carrier. Must have the ability to earn certifications as required by assigned tasks. Technical Skills To perform this job successfully, the employee should have Understands the agency's Mission, Vision, and Values and directs work within these guiding principles and operational framework. Ability to adapt to unexpected changes in the workplace. Skill in conflict resolution and de‑escalation techniques. Knowledge of HIPAA and Privacy Laws. Knowledge of modern office practices, procedures, and customer service principles. Knowledge and ability to perform proficient mathematical functions. Ability to use interpersonal skills using tact, diplomacy, patience and courtesy. Ability to maintain filing and record‑keeping systems, including document imaging. Ability to perform basic clerical skills. Ability to communicate verbally and in writing. Ability to operate office machines and equipment such as PCs, copiers, and printers. Ability to work cooperatively, harmoniously, and respectfully with co‑workers, supervisors, the public, and customers. Ability to perform a variety of clerical duties involving typing, filing, and maintaining records or reports in support of a special program or department function. Ability to handle multiple tasks and priorities with interruptions. Ability to deal with a variety of people with diverse backgrounds. Ability to effectively plan and organize workload. Ability to perform data entry efficiently and accurately. Ability to meet schedules and timelines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds. Physical Demands The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting, standing, operating computers and other office equipment, walking and moving about the office and/or community property, and attending onsite and offsite meetings. The employee must be able to complete data entry, utilize various portals, and communicate via email and verbally via telephone. Will need the ability to walk large properties and climb stairs. The employee must occasionally transport up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Office Environment The noise level in the work environment is usually moderate. High level of interaction with external/internal clients. May be transferred or be required to work at different properties or sites for interim periods in order to support business needs. Outside Environment Subject to environmental elements when conducting visits to various sites or participating in outside events. ADA Statement In compliance with the Americans with Disabilities Act, the organization will make reasonable accommodations to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities if it would not impose an “undue hardship” on the operation of the employer’s business. Ethics As a public agency, the organization is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism, and honesty to merit the respect of our co‑workers, clients, partners, vendors, and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy, and responsiveness. Equal Employment Opportunity Statement Opportunity Home is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, gender (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information, marital status, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Opportunity Home is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment. Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time without notice. #J-18808-Ljbffr Opportunity-Home-SAN-Antonio