Shift Supervisor

Shift Supervisor

Salary Range $24.72 - $24.72 Hourly Position Type Full Time Education Level High School/GED Category Nonprofit - Social Services

Description

Title: Shift Supervisor

Location: New York City Metropolitan Area

Reports To: Director of Operations & Security (or Operations Manager)

Classification: Non-Exempt

Employment Type: Full-time (35 hours per week)

Role Summary: The Shift Supervisor reports to the Operations Manager, Director of Operations, and Site Director and is responsible for overseeing daily shift operations and supervising Residential Aides and other Operations staff. This position provides leadership, guidance, and support to ensure a safe, secure, and efficient environment for clients, staff, and visitors, while maintaining compliance with agency policies, procedures, and operational standards. The Shift Supervisor also serves as the primary point of contact during assigned shifts, addressing incidents, coordinating staff activities, and promoting high-quality service delivery and effective facility operations.

Primary Job Responsibilities/Duties:

The job duties of the Shift Supervisor include, but are not necessarily limited to, the following:

• Supervise and provide direction to Residential Aides and Operations staff to ensure the safe, secure, and efficient operation of the facility.
• Monitor clients, residential units, common areas, and facility grounds to ensure the safety, security, and well-being of all residents.
• Screen, inspect, and monitor all persons and items entering the facility in accordance with established safety and security protocols.
• Provide crisis prevention, de-escalation, intervention, and emergency response services as needed.
• Document incidents, accidents, resident concerns, and grievances accurately and timely in logbooks, incident reports, and other required records.
• Maintain effective communication with management and departmental staff regarding resident issues, operational concerns, and service delivery needs.
• Oversee visitor and entry logs to ensure all individuals entering and exiting the facility are properly recorded and accounted for.
• Conduct routine inspections of assigned cleaning, maintenance, and operational tasks to ensure compliance with facility standards and expectations.
• Monitor video surveillance systems and respond appropriately to security concerns, emergencies, and potential policy violations.
• Ensure compliance with all agency policies and procedures, including health, safety, fire, and emergency preparedness requirements.
• Identify and promptly report safety hazards, maintenance issues, and operational concerns to the appropriate supervisory or maintenance personnel.
• Assist residents by addressing questions, providing information, and facilitating the resolution of concerns in a professional and respectful manner.
• Foster a positive, supportive, and professional environment while utilizing sound judgment and conflict-resolution skills to address issues as they arise.
• Participate in the development and implementation of operational improvements by providing recommendations to enhance efficiency, safety, and service quality.
• Provide shift coverage and operational support as needed to maintain adequate staffing and continuity of services.
• Work flexible schedules, including evenings, weekends, holidays, and emergency situations, as required by program needs.
• Perform additional duties and special projects as assigned to support the overall mission, objectives, and effective operation of the facility.

Physical Requirements:

• Ability to walk, stand, kneel, crouch, and bend over.
• Ability to lift, reach, carry, and handle objects weighing up to 25 pounds.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to travel to different locations within New York City, as needed.

Work Environment / Schedule Requirements:

• May be required to work an extended shift if proper relief is delayed.
• Shifts typically last from 12 a.m. to 8 a.m., 8 a.m. to 4 p.m., or 4 p.m. to 12 a.m.
• May at times be required to work evenings, weekends, and/or holidays based on organizational needs, deadlines, or events.

Qualifications:

• High School Diploma or equivalent required, plus a minimum of one (1) year of supervisory experience. Note: One (1) year of experience working in social/homeless services for NAICA, with above-average performance, may be substituted for the supervisory component of this requirement.
• Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters ("F-80").
• The following must be obtained by the end of your initial probation:
• Food Protection Certificate (also known as a Food Handler's Certificate) from the NYC Health Academy.
• First-Aid & Cardiopulmonary Resuscitation ("CPR") Certification.
• Demonstrated ability to establish and maintain professional boundaries while working with clients from diverse backgrounds.
• Experience working in a residential, shelter, social services, or human services environment preferred.
• Knowledge of HIPAA requirements and confidentiality standards, with the ability to safeguard sensitive client information.
• Strong verbal and written communication skills, with the ability to prepare reports and interact effectively with clients, staff, and stakeholders.
• Excellent problem-solving, conflict-resolution, and analytical skills.
• Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Commitment to professionalism, accountability, and delivering high-quality services.
• Sound judgment and the ability to make timely and effective decisions under pressure.
• Ability to assess emergency situations, implement appropriate interventions, and respond effectively to crises.
• Proficiency in Microsoft Office applications and other electronic systems used for documentation, communication, and reporting.
• Ability to work flexible schedules, including evenings, weekends, holidays, and emergency coverage as operational needs require.
• Must be able to read, speak, write, and understand English for administrative purposes.
• Must pass a drug test to be appointed.
• This position may be subject to a series of checks before and after appointment.

Equal Employment Opportunity

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to View email address on click.appcast.io with the Subject "Reasonable Accommodation Request."

Competitive Benefits Package

• Comprehensive Health, Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability, CA, Accident and Hospital
• Employee Discount Program

False Statements

Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.

At-Will Employment Disclaimer

While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.