Newport Aquarium's Sweet Dreams Candy Co. Team Lead - Full Time Year Round

Job Title

Major Duties And Responsibilities:

• Perform, adhere to, and implement all Herschend Enterprises' Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operation.
• Lead a team of 1 to 4 people (depending on the season). Responsible for the supervision of the candy store's processes and its hosts.
• Help Food and Beverage Management Team develop and monitor a highly motivated, positive, and productive team.
• Assist in evaluations and training of all candy store hosts.
• Help implement new policies and procedures when needed.
• Maintaining accurate record keeping involving employees, including Newport Aquarium awards and recognitions.
• Handle comments, concerns and suggestions from employees and guests regarding the guest experience.
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
• Work with other team members/departments of Newport Aquarium to ensure effective communication is implemented at all times.
• Ability and willingness to cross train in other Food and Beverage areas.
• Responsible for maintaining Payment Card Industry (PCI) compliance.
• On a daily basis ensure that:
• Responsible for maintaining store cleanliness in accordance with food safety guidelines.
• Participate in the basic functions of the candy store including, providing professional and courteous customer service, preparing fudge and cotton candy, etc.
• Maintain store displays and ensure proper pricing, inventory and ensuring items are in stock.
• Assisting the guests of Newport Aquarium with questions or comments regarding the candy store and completing transactions.
• Opening and closing procedures are appropriately implemented.
• Maintaining proper break schedule for team members as prescribed in our employee handbook.
• Perform other related duties or tasks as assigned by the Food and Beverage Management Team.

Qualifications:

• Must be at least 18 years of age.
• Proficiency in Microsoft Outlook, Word, and Excel is a plus.
• Prior point of sale experience is a plus.
• Must have strong public speaking skills the ability to read, write and speak the English language (knowledge of other languages is a plus)
• Must be able to think clearly, react quickly, and calmly to changes and/or emergency situations
• Previous lead experience preferred. Previous guest service or retail experience preferred.
• Ability to work a flexible schedule which will include evenings and/or weekends and holidays.
• ServSafe Certification or Food Service Manager Certification a plus.

Physical Requirements:

• Successful completion of pre-employment background check.
• Ability to remain stationary for long periods of time, transition between floors, bend and stoop.
• Physical strength, including the ability to lift up to 25 pounds.

What You'll Get:

• Comprehensive medical, dental, and vison insurances
• 40 sick hours, 40 personal hours, 8 Holidays, 80 Vacation Hours annually
• Profit Sharing and 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend Enterprises' properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky's Caf, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development

You can expect to work on projects that have never been done before ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you startand through to the end. You can expect to work in an environment that is highly innovative and low in politics truthful and filled with smart people; all while providing the BEST GUEST EXPERIENCE IN THE NATION!

And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.

Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving give us purpose and guidance.