Senior Director, Software Engineering - Customer Content Platform

Senior Director, Software Engineering – Customer Content Platform CoCounsel · Agent Context Do you want to build the infrastructure that makes enterprise AI feel effortless to legal professionals? Can you lead engineering teams tackling the hard problems of file management, ingestion at scale, compliance, and data migration? This is the kind of work that is invisible when done well yet critical to every user interaction, and it puts you at the foundation of CoCounsel. As Senior Director of Software Engineering, Customer Content Platform, you will own the engineering vision and execution for how CoCounsel stores, organizes, secures, and delivers the documents and data that legal professionals work with every day, and how that content is made available to AI agents. You will lead teams that own their systems end to end, from design and build through production operations: the file and workspace platform, a high-throughput ingestion and orchestration pipeline built to scale toward millions of files per workspace, a connectors platform that reaches customers' existing document systems, compliance capabilities including BYOK, and the migration of existing customers to the next generation of CoCounsel. About the Role In this opportunity as Senior Director, Customer Content Platform, you will: Set the customer content platform engineering strategy: define the technical direction for file management, workspace organization, sharing controls, ingestion, and compliance infrastructure, in alignment with CoCounsel's product roadmap and Thomson Reuters' data-security standards. Lead and develop engineering managers and their teams: build a high-performance, inclusive culture across a globally distributed organization. Own workforce planning, hiring, talent assessment, performance differentiation, coaching, succession planning, and career development at all levels. Instill end-to-end ownership: ensure your teams own their services across the full lifecycle, from design and build through deployment and day-to-day production operations, including on-call, incident response, operational metrics, and continuous reliability improvement (a “you build it, you run it” culture). Own the file and workspace platform: including sharing models, workspace roles and permissions, permission inheritance from external systems, workspace lifecycle management, and compliance features such as BYOK and data residency, ensuring enterprise-grade security for legal data. Deliver ingestion and file processing at scale: own a reliable, event-driven ingestion and orchestration pipeline engineered toward our goal of supporting millions of files per workspace, with broad file-type and large-file support and asynchronous background processing. Design for multi-tenant isolation, resource quotas, noisy-neighbor fairness, throughput and latency SLOs, and resilient failure handling (graduated retries with backoff, poison-message classification, and dead-letter quarantine with safe replay). Build and operate the connectors platform: enable CoCounsel to connect to third-party document management systems such as iManage, NetDocuments, SharePoint, HighQ, Box, Dropbox, and Google Drive, including agent-native access to customer content, while faithfully preserving source-system permissions and structure. Make content agent-ready: ensure ingested and connected content is parsed, indexed, and exposed to agent workflows, retrieval, and semantic search, partnering on the interfaces (including MCP-style access) that let agents reason over customer documents reliably and securely. Drive the migration to the next generation of CoCounsel: own the engineering work that safely and reliably migrates existing customer workspaces, file archives, and storage backends to the next-generation platform, with zero data loss, data-integrity guarantees, and minimal customer disruption. Partner across the CoCounsel engineering pillar: work closely with the Agent Core/Intelligence, Application Experience, AI Platform, Document Understanding, and Enterprise Search Platform teams to ensure file and data infrastructure meets the needs of agent workflows and user experiences. Champion engineering quality, reliability, and compliance: establish security-by-design, reliability, observability, and data-handling standards appropriate for a regulated legal environment, and contribute to Thomson Reuters' broader infrastructure and compliance goals. About You You're a fit for this role if your background includes: 12+ years of software engineering experience, including 5+ years in senior engineering leadership managing engineering managers and globally distributed teams. A proven track record building file management, storage, or data-infrastructure platforms at enterprise scale, ideally distributed storage and high-throughput, event-driven processing systems. A strong backend and distributed-systems engineering foundation: distributed storage, APIs, asynchronous and queue-based processing, multi-tenancy, security, and platform reliability and observability. Experience operating multi-tenant systems at scale, including resource isolation, quotas, workload prioritization, and noisy-neighbor mitigation. A track record of leading teams that operate what they build, with full-lifecycle ownership including production on-call, SLOs, and incident response. A deep understanding of enterprise data-compliance requirements: data residency, BYOK, access controls, permission models, audit logging, and regulatory frameworks. Experience designing and executing large-scale data migrations between enterprise systems, with strong attention to data integrity and customer continuity. Demonstrated ability to lead complex, cross-functional engineering programs involving multiple teams and stakeholders, and to set direction under ambiguity. A clear, confident communicator with both technical teams and senior business stakeholders. Additional Preferred Qualifications Background in legal technology or enterprise document management systems (e.g., iManage, NetDocuments, SharePoint), including matter-centric security and ethical walls. Experience building enterprise file-connector and integration platforms, and integrating with third-party DMS APIs at scale. Experience delivering data and content infrastructure that powers AI or LLM agent workflows, such as retrieval and semantic search, indexing pipelines, or agent-native access patterns (e.g., MCP). Familiarity with legal and public-sector compliance requirements such as BYOK, FedRAMP, or CJIS. Experience building data-migration pipelines for large-scale SaaS enterprise environments. #LI-SM2This posting is for proactive recruitment purposes and may be used to fill current openings or future vacancies within our organization.What’s in it For You?Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role.In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $183,100 USD - $340,000 USD. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $158,900 USD - $295,100 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About UsThomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at View email address on click.appcast.io. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.Learn more on how to protect yourself from fraudulent job postings here.More information about Thomson Reuters can be found on thomsonreuters.comSummaryLocation: United States of America, Eagan, Minnesota; United States of America, Frisco, Texas; United States of America, New York, New York; Canada, Toronto, OntarioType: Full time