Rx Records - Representative II

CVS Health Prescription Records Team Member

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.

Position Summary

CVS Health Prescription Records team serves as the sole managing interface for CVS Retails' legal, subpoena, regulatory, attorney, patient and third-party record demands for patient and prescriber prescription records. This position will handle incoming customer inquiries by phone, fax and email in a contact center environment. You will have high-volume data entry expectations of these requests while ensuring the accuracy of details provided, along with being in charge of responsibly handling Protected Health Information. We have the responsibility of complying with regulatory demands and subpoena demands in accordance with state and federal HIPAA/Privacy requirements.

Role Overview

• Shift: Monday-Friday 8:30-5:00 PM EST
• Hybrid: Must be able to work 2 days a week in the Cumberland, RI office. (Thursday are mandatory)
• Training Schedule: First 2 weeks training fully onsite in Cumberland following the regular schedule of 8:30-5:00 PM EST

What You Will Do

• Work in a high volume, production oriented, time sensitive Call Center environment.
• Assist customers on the phone to provide Prescription Records and status updates on their requests.
• Process prescription records in a data entry system in response to fax, mail, and email requests from Regulatory Agencies, Courts (Subpoenas), Law Enforcement, Attorneys, Insurance Agencies, Patients, and other third parties.
• Must maintain the strictest level of confidentiality when dealing with Protected Health Information at all levels.

Required Qualifications

• Must be able to work 2 days a week in the Cumberland, RI office.
• 1 to 2 years of experience working in a Call Center or Customer Service Environment where a high degree of accuracy and attention to detail are required.
• 1 to 2 years of experience working with sensitive information and/or HIPAA.
• Must be able to function well in a professional team environment.
• Ability to handle inquiries, and exercise good judgment and apply critical thinking skills to solve problems.
• Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook and the ability to master other related department applications.

Preferred Qualifications

• Strong organization skills, ability to multi-task, prioritize work, maintain flexibility, and manage expectations while meeting scheduled deadlines.
• Associates degree or equivalent certificate.
• Prior Patient Prescription Records experience.
• Legal or paralegal experience.

Education

• High School diploma or equivalent experience required.

Anticipated Weekly Hours 40

Time Type Full time

Pay Range The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.