Desktop Support Technician

Posting Details Posting Number: 0801469 Classification Title: Desktop Support Technician Department: Information Technology Department Contact Email: View email address on click.appcast.io Job Summary/Basic Function Under general supervision, the incumbent serves as an IT technician for Central State University and also the 1890 Land Grant program. This is the first contact customer‑facing position requiring excellent customer service and communication skills, in‑depth technical knowledge, attention to detail, friendly, and calm under pressure. Ability to work in a fast‑paced work environment. The incumbent will deploy, diagnose, repair, and maintain the University’s owned desktop/laptop hardware and software to ensure secure, smooth, and optimal operation. This position reports directly to the Desktop Support Manager in the Information Technology Division. Since the position involves work for the 1890 Land Grant System at CSU, it is expected that the incumbent will abide by the policies and procedures of Land Grant employees at CSU, as well as University policies and procedures. Essential Duties and Responsibilities Configure/deploy desktop/laptop for staff/faculty and computer labs. Provide technical assistance and support for University and Land Grant users related to the endpoints, phones, software, and other technology maintained by Marauder IT Services. Strong problem‑solving and logical thinking skills. Perform fundamental/advanced problem‑solving skills, assist University and Land Grant users and the University community. Provide training to users on new or updated technologies. Perform routine technical assistance and maintenance duties that optimize performance. Maintain and update records of repairs and fixes as needed; may document projects and maintain user instructions. Troubleshoot systems and work with university and Land grant personnel, faculty, staff, students to determine needed software/hardware changes. Courteous, professional, and patient. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse university setting. Maintain details and strive to achieve deadline‑oriented tasks. Search for solutions beyond ambiguity. Demonstrated experience in remote technologies such as OneScreen, MondoPad, Cisco WebEx, Zoom, and MS Teams. Demonstrated experience with desktops, laptops, printer, docu‑cameras, projector, white‑boards. Able to create, maintain, and close a successful IT project. Answer multi‑line phones and assist users remotely or in‑person. Assist with tracking inventory of equipment and materials; perform data entry and maintenance of records such as project documents, user instructions, general reports, and system errors. Perform systems maintenance and testing to ensure proper functionality of systems and peripheral devices; troubleshoot and resolve system hardware, software, and network failures and conflicts. Assist with the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions. Up‑to‑date knowledge on current/future technology, equipment, applicable laws (especially FERPA and HIPAA), regulations and standards. Perform miscellaneous job‑related duties as assigned. Submit monthly Time and Effort Reports for the Land Grant work. Experience and Qualifications Four years of hands‑on experience in computer, networks, and systems maintenance. Excellent written and verbal communication skills. Excellent interpersonal skills. Bachelor’s degree or equivalent hands‑on experience. Minimum Qualifications The candidate must clearly understand how the network, system, and software work in sync. Able to troubleshoot complex IP‑based network, desktop/servers‑based OS, and enterprise applications. Be proactive to a solution. Courteous, professional, and patient to the clients. Able to see the entire life cycle of a project and complete. Posting Date 05/30/2023 Open Until Filled Yes Position Category Staff - Monthly (Exempt) Budgeted Annual Salary Commensurate with experience Required Documents Resume Cover Letter Unofficial Transcripts #J-18808-Ljbffr The Chronicle Of Higher Education, Inc.