Customer Service Supervisor

DELTA MILLENNIUM INC

Job Description
Job Description
Position Overview
We are seeking to add someone to our Customer Services & Support Operations team to work closely with our Operations Manager.
This is a hands-on role combining client support, customer service, team oversight, and day-to-day operations. The selected candidate will serve as the primary point of contact for an assigned client portfolio while also assisting with additional clients, contact center staff, and operational needs.
Responsibilities
Serve as the primary point of contact for an assigned client portfolio
Communicate with clients regarding support needs, updates, and escalations
Provide customer support by phone, email, live chat, and support tickets
Work alongside contact center agents and provide coverage when needed
Help ensure customer interactions are handled accurately and professionally
Assist with staff oversight, coaching, training, and workload management
Help manage escalations and more complex customer situations
Support additional client accounts and operational needs as time permits
Assist with documentation, procedures, and workflow improvements
Qualifications
Customer service, contact center, client services, or related experience
Previous supervisory, team lead, or training experience preferred
Strong verbal and written communication skills
Comfortable handling phone, email, and live chat support
Organized and able to manage multiple priorities
Able to work independently and as part of a team
Comfortable learning multiple products and support processes
Experience with CRM, ticketing, or contact center systems is a plus
Bilingual in Spanish and/or French is a plus
Reliable transportation to our Hillsborough office
\nCompany Description
Our company provides service to all types of consumers from novice computer users who have limited experience to advanced users who require help with multi layered applications. Various product categories are supported including analog film cameras, digital cameras, digital photo frames, high definition televisions, dash cameras, smart home devices and other consumer electronics. Associated software packages are supported both through the customer support center and augmented through direct support by the software providers.

Company Description

Our company provides service to all types of consumers from novice computer users who have limited experience to advanced users who require help with multi layered applications. Various product categories are supported including analog film cameras, digital cameras, digital photo frames, high definition televisions, dash cameras, smart home devices and other consumer electronics. Associated software packages are supported both through the customer support center and augmented through direct support by the software providers.

Apply

Vacancy posted 24 days ago

Similar jobs that could be interesting for youBased on the Customer Service Supervisor in Hillsborough, NJ vacancy

Sr. Client Manager - Construction Practice
$100k
...Position Summary: The Sr. Client Manager assists in the coordination of carrier relationships on behalf of the company by leading the service team on large accounts as assigned, including coordinating key services and developing the initial placement/renewal strategy...
Suggested
Contract work
Baldwin
Neshanic Station, NJ
6 days ago
Customer Engagement Manager
$60k
...Policy by clicking here ( . Job Description : Summary The Customer Engagement Manager (CEM) position is responsible for the... ...education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing...
Suggested
Full time
Local area
Ryder
New Brunswick, NJ
2 days ago
Client Success Manager
...plan growth in new regions Bringing out best practices, so our customer experience keeps getting sharper Finding the upselling and cross... ...them happen Building the processes and systems that let client services scale, instead of relying on heroics Investing in your own...
Suggested
Remote work
qordata
Princeton, NJ
6 days ago
Client Relationship Manager
$60k
...building a digital-first experience around it. Currently at $65M AUM and growing. The Role You'll be responsible for meeting with and servicing an existing client base while also pursuing new business development, primarily for our corporate retirement plan line (401(k)s)....
Suggested
Work at office
alooola
Kingston, NJ
4 days ago
Client Partner
...managing the overall client relationship to include work quality and customer satisfaction.Qualifications :A minimum of 10+ years of... ...experience in a client facing role or sales role in the IT professional services, BANKING software or management consulting firm.Experience...
Suggested
Contract work
Virtusa
Piscataway, NJ
1 day ago
Client Services Manager
$80k - $95k
...resourceful, and above all else - remarkably smart. As a Client Services Manager (CSM) you will be a part of the Client Services team... ...for coordinating the operations needs for multiple Syneos Customers at one time. CSMs are responsible for building a trusted...
Local area
Flexible hours
Syneos Health/ inVentiv Health Commercial LLC
Bridgewater, NJ
5 days ago
Engagement Manager US - R&D Advisory
$175k - $193.5k
...driven by a change in operating model, strategy, processes, technology, or a combination of these. You will: Work with senior customer stakeholders to comprehend the customer's business goals, processes, operations and expectations Develop customer proposals,...
Local area
Flexible hours
Syneos Health/ inVentiv Health Commercial LLC
Bridgewater, NJ
2 days ago
Customer Service Supervisor - Full Time
$17.5 - $30.2 per hour
...All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating...
Hourly pay
Full time
Part time
Seasonal work
Work at office
Remote work
Flexible hours
Night shift
Whole Foods
Bound Brook, NJ
2 days ago
Senior Field Engagement Manager
$120.3k - $222.6k
About the DepartmentOur Marketing & Patient Solutions group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one...
Local area
Flexible hours
Night shift
Novo Nordisk Pharma
Plainsboro, NJ
1 day ago
Key Account Manager
...Solutions division, partnering with regional consumer product customers across household cleaning, air care, pest control, and related... ...Account Director in achieving the defined strategic targets of service, turnover, first margin and DSO Keep on behalf of the Company the...
Contract work
Zobele
Somerville, NJ
2 days ago
Client Success Manager
...internal systems and support tools ◾Represent the values of Service Over Sales, putting clients’ well-being first ◾Participate in... ...with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...
Full time
Globe Life: Moore Organizations
New Brunswick, NJ
1 day ago
F&I Finance Manager - Drive Customer Experience & Growth
...Volvo Cars Bridgewater is seeking a motivated individual to oversee financial transactions and build strong relationships with customers. The role requires proven experience in automotive sales and the ability to meet goals while ensuring high customer satisfaction. We...
Flexible hours
Volvo Cars Bridgewater
Somerville, NJ
3 days ago
PubSec Client Executive
$40k
...external partners to architect and deliver IT solutions aligned to customer objectives, while building market awareness through networking... ...a comprehensive portfolio of products, solutions, and services tailored to client needs. Translate technical concepts into...
Work experience placement
Work at office
Flexible hours
SHI
Somerset, NJ
4 days ago
Customer Service Manager
...Job Description Job Description Customer Service Supervisor - On-site Role Manufacturing Company Global Packaging Container System Company located in North Branch searching for a Customer Service Supervisor for our corporate office. Summary The ideal...
Work at office
Schutz Container Systems, Inc.
Somerville, NJ
19 days ago
Engagement Manager
...Requirements 1. Bachelor's in Pharmacy and 2 years experience supporting pharmaceutical companies by delivering forecasting and analytics services required Qualifications forecasting, sales, monte carlo simulation, Brand Forecasting (Pre-launch, Launch, Post-launch),...
Full time
PharmaACE
Princeton, NJ
3 days ago
Client Service Coordinator
$16.93 - $21.63 per hour
...the Jobs Hub app or search for Browse Jobs. JOB TITLE Client Service Coordinator TEAM Hospital FUNCTION, FAMILY Service Operations (... ...to remain free. HIRING QUALIFICATIONS COMPETENCIES Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented...
Hourly pay
Minimum wage
Full time
Temporary work
Part time
Flexible hours
Shift work
Afternoon shift
Banfield Pet Hospital
Princeton, NJ
3 days ago
Client Solutions Manager
$50k
...proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge... ...Summary The Client Solutions Manager will serve as the primary customer contact for IT solutions, fostering strong relationships with...
Work experience placement
Worldwide
Flexible hours
SHI International
Somerset, NJ
3 days ago
Engagement Manager
$150k - $190k
...stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role... ..., with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management...
Contract work
Remote work
Tata Consultancy Services
Whitehouse Station, NJ
3 days ago
Strategic Institutional Client Executive
MetLife’s Retirement & Income Solutions team seeks a Client Executive to deliver high-quality service, administration, implementation support, and relationship management for institutional life insurance programs across the United States. You will partner with tax, legal...
Work at office
MetLif
Bridgewater, NJ
6 days ago
Senior Manager, Customer Success
...Senior Manager, Customer Success Ethicon, a member of the Johnson & Johnson family of companies is seeking a Senior Manager, Customer Success to support the MedTech Supply Chain Digital Strategy & Innovation organization within Digital Excellence. This leader will...
Work experience placement
Local area
J&J Family of Companies
Raritan, NJ
1 day ago
Customer Service Supervisor - Full Time
$17.5 - $30.2 per hour
...All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating...
Hourly pay
Full time
Part time
Seasonal work
Work at office
Flexible hours
Night shift
Whole Foods Market
Bound Brook, NJ
4 days ago
Enterprise Client Executive - IT Solutions - Sales (New Jersey)
...Subscriptions) Cybersecurity & CMMC Compliance Managed IT Services This role requires consultative selling, strong business acumen... ...channels. Key Responsibilities: Sales Engagement & Customer Relationship Management Conduct in-person meetings with existing...
Work at office
Local area
Xerox
Princeton, NJ
2 days ago
Full Time Customer Experience Supervisor
$35.19k - $36.23k
...Responsible for promoting an excellent customer experience. Oversees a team of Associates... ...store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads... ..., working effectively with peers and supervisors ~ Able to train others ~1 year retail...
Hourly pay
Full time
Temporary work
Local area
Home office
Flexible hours
Night shift
The TJX Companies, Inc.
Princeton, NJ
4 days ago
Guest Experience Specialist
Ulta Beauty is seeking a Guest Coordinator in Flemington, NJ to engage guests and promote salon and store services. You will handle calls and in-person interactions, book appointments, and support the service team to ensure an exceptional guest experience. The role emphasizes...
Ulta Beauty
Flemington, NJ
4 days ago
Sr. Client Manager - Construction Practice
$100k
...Position Summary: The Sr. Client Manager assists in the coordination of carrier relationships on behalf of the company by leading the service team on large accounts as assigned, including coordinating key services and developing the initial placement/renewal strategy...
Full time
Contract work
The Baldwin Group
Branchburg, NJ
4 days ago
Guest Experience Specialist
$35.36k
...build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest...
Part time
Work experience placement
Local area
Marriott
Somerset, NJ
3 days ago
Engagement manager positions &TSM BPC (business process consultant) po
$70 - $75 per hour
Job Description Job Description remote roles Rate: $60 on w2 for Developer and ITSM BPC Rate: $70-$75 for Engagement Manager Total 6 open positions for Technical Consultants (ITSM, ITOM, ITAM) who are hands on technical people – All visa but no OPT, ...
Remote work
Horizonplus Technologies Inc
Plainsboro, NJ
10 days ago
Regional Account Executive Cybersecurity & Critical Services
...Regional Account Executive Cybersecurity & Critical Services Territory: TOLA | Southeast | North Central | Northwest | Remote Reports... ...a territory plan focused on large, strategic accounts Customer Engagement & Executive Selling Conduct high-quality discovery...
Remote work
Plurilock.com
Neshanic Station, NJ
2 days ago
Customer Service Case Coordinator
...Job Description POSITION PURPOSE: Client Case Coordinator is responsible for the coordination and implementation of client services. CLASSIFICATION: Salary HOURS OF WORK: General hours of work and days are Monday through Friday, 8:30 a.m. to 5:00 p.m...
Full time
Work at office
Monday to Friday
Flexible hours
Visiting Angels
Somerville, NJ
a month ago
Customer Service Coordinator
...Activities: This role has direct interaction with our external customers (hospital, distributor) and internal customers (field sales) on... ...internal and external customers. Manages complex inquiries and service complaints to achieve closed-loop resolution, minimizing the need...
Kelly
Raritan, NJ
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Supervisor. Be the first to apply!