Business Manager, Lead Technical Program Manager

Job Description

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. 

As a Business Manager,Lead Technical Program Manager in Core Platform Engineering, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. This role will report into the Chief of Staff, to manage team business operations, finance operations, team communications, customer engagements and culture investments. If you would like to make significant impact on the operational excellence of a critical technology team, we would like to hear from you. 

The Chief of Staff team for Chase Technology's Infrastructure & Production Management organization, we are seeking are a highly motivated person who can proactively engage a virtual, cross-organizational team, and who has strong interpersonal and communication skills such as influence management, negotiation, presentation, and analytical/problem solving. This role will involve elements of Strategic Execution, Business and Program Management.

Job responsibilities

• Support the Chief of Staff with communicating strategic priorities and tracking progress
• Create messaging and executive level updates that present information in a clear, concise, and consumable format depending on audience and need
• Proactively identify obstacles and effectively problem solve and collaborate to identify solutions
• Work across teams to enhance clear messaging for critical updates including but not limited to town halls and recurring executive reporting
• Assist with planning and execution of senior-level meetings, end-to-end planning of events, agendas, insights, and analysis to assist in strategic discussions ensuring successful outcomes
• Champion continuous improvement activities to reduce waste and increase productivity
• Actively interact with audiences of varying seniority levels, skilled in presenting information in a clear and meaningful way, and look for potential issues and address them proactively.

 

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Comfortable with a fluid business environment, changing job priorities, and working with people at a variety of levels with the ability to work independently and/or in a group
• Exceptional communication and presentation skills across multiple audiences at senior levels
• Strong project management skills, with demonstrated ability to influence and execute strategic plans
• Strong execution skills; self-directed with experience managing delivery across multiple workstreams and timelines
• Strong ability to help execute on solutions, challenge the status quo, and implement continuous improvement through collaborative, effective partnerships
• Interpersonal leadership and influencing skills – ability to lead projects, interact with colleagues at all levels, and prioritize issues
• Experience operating in an agile methodology and with agile tools, such as Jira
• Strong Excel and PowerPoint Skills

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.