District Manager

District Manager – Newark, DE This job contributes to Sharp Energy's success by leading district operations within an assigned service area to create and maintain the Sharp Energy experience for our customers and partners. The district manager is required to regularly and customarily exercise discretion in managing the overall operation of the district within the assigned service area. In particular, a majority of time is spent developing district staff and management talent, overseeing the district's management workforce, making management, staffing and operating decisions, ensuring district-wide customer satisfaction and service quality, managing each aspect of the district's financial performance, and managing safety and security within the district. Responsibilities include, but are not limited to, managing a sales force and district operations, controlling expenses, employee compensation and payroll budgets, handling personnel issues, accounting, customer accounting and fuel inventory. Responsibilities Supervisory Responsibilities: Directly supervises all employees in the district. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Develops the district staff and management team within the district to deliver legendary customer experiences. Drives the implementation of company programs by motivating and supporting the staff and management team within the district to develop and implement action plans that meet operational and organizational objectives. Manages through unusual events to keep district operating to standard. Manages with integrity, honesty and knowledge that promote the culture, values and mission of Sharp Energy. Plans, identifies, communicates and delegates key responsibilities and practices to the staff and management team to ensure smooth flow of operations within the district. Reviews district environment and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the staff and management team to take action and achieve operational goals. Planning and Execution – Developing strategic and operational plans for the work group, managing execution, and measuring results Creates district implementation plans to support execution of regional and company initiatives to achieve both operational excellence and business results. Follows up consistently to ensure accountability to plans. Monitors and manages district-wide management staffing and compensation levels. Ensures management-level partner development and talent acquisition in order to achieve and maintain district operational requirements. Utilizes existing tools to identify and prioritize communications and filters communications to the staff and management team within the district. Communicates clearly, concisely and accurately in order to ensure effective operations at the district level. Supervise all district employees, including but not limited to, the Service Manager, the Delivery Manager, the Customer Service Manager, and the Sales Representative(s). Prepare, review and monitor district financial capital budgets Monitor and review monthly operating expenses. Monitor and review monthly sales volumes. Prepare projected capital expenditure requirements. Monitor all aspects of financial performance. Perform on-going operational analysis via data reporting. Monitor and review various reports, including but not limited to: overtime summary, run out summary, lost customer reports, customer gain reports, tank inventory reports, liquid inventory reports, delivery efficiency reports, miscellaneous management reports and appliance inventory. Participate in developing customer retention & new customer programs Prepare certain bid quotations. Monitor and manage retail propane pricing and rates Monitor and manage customer gain and loss Ensure that Sharp's commitment to quality customer service is instilled in all employees and business practices Monitor all district personnel's quality service skills, making recommendations for improvement as necessary. Deal with customers with more difficult problems utilizing superior customer service skills. Ensures compliance with safety regulations Conduct monthly safety meetings as required. Review and approve all district incident investigation reports. Perform other related duties as assigned. Qualifications Three to five years of relevant experience in operations management. Working knowledge of Microsoft programs (Excel, Word, Outlook), P&L and financial acumen. Strong verbal and written communication skills. Strong organizational skills. Strong leadership, supervisory and conflict resolution skills. Ability to speak, act professionally before groups of customers or employees of the organization. Ability to liaise with internal and external customers in an effective manner. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to define problems, collect data, establish facts, and draw valid conclusions. What makes us great At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships. What's in it for you? Competitive base salary Fantastic opportunities for career growth Cooperative, supportive and empowered team atmosphere Annual bonus and salary increase opportunities Monthly recognition events Endless wellness initiatives and community events Robust and customizable benefit packages – choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and more! Paid time off, holidays and a separate bank of sick time Equal Opportunity Employer Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email View email address on click.appcast.io. Equal Opportunity Notice Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Chesapeake Utilities Corporation