911 Dispatcher

Detail oriented and calm under pressure, our 911 dispatchers use a multi-screen computer, phone, and multiple radios to receive and support incoming requests for assistance. Efficient and accurate collection and processing of key information is critical, so the correct personnel and equipment are dispatched to the scene of an emergency. Provides National Crime Information Center (NCIC) queries, provides intrusions detection and fire/smoke alarm monitoring services.

This position is on a federal Abilityone contract that requires that most of the work hours are performed by employees with disabilities. Due to program requirements, this particular position must be filled by a person with a disability.

ESSENTIAL DUTIES/ RESPONSIBILITIES

Answer emergency services telephone lines; records essential information and dispatches units from appropriate agencies.

Processes calls and inputs information into the Computer Aided Dispatch system (CAD).

Monitors building security and fire alarm systems as well as security cameras.

Process and record NCIC/GCIC information.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Ability to possess or obtain applicable security clearance.

Ability to work shifts of lengthy durations, overnight, weekends, holidays, and assigned mandatory overtime.

Ability to type a minimum of 35 wpm.

Ability to transition between computer, phone, and radio equipment quickly and accurately. (ex.: multitasking while interacting on the phone entering information into the Computer Aided Dispatch System.)

Ability to clearly speak, read, and understand English.

COMPETENCIES

Prefer NCIC Certified.

TOOLS AND EQUIPMENT USED

Computer, phone, and radio equipment.

PHYSICAL DEMANDS

Must be able to sit for long periods of time.

BENEFITS

Paid Holidays, Vacation, and Sick time.

Fringe benefits to help offset cost of employer offered healthcare, dental, and vision insurance.

12 hour shifts with every other 3-day weekend off.

Bobby Dodd Institute (BDI) is an equal opportunity employer and a Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. BDI is a Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) Federal Contractor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.