Clinical Specialist

Position SummaryThe Clinical Specialist plays a key role in supporting robotic-assisted orthopedic procedures, ensuring optimal use of Mako technology and promoting superior surgical outcomes. This role partners closely with surgeons, clinical teams, and field operations to provide hands-on technical expertise, procedural guidance, and educational support throughout all phases of the surgical workflow.The ideal candidate is clinically minded, highly organized, and thrives in an operating room environment. This position requires strong communication skills, a proactive approach to case management, and a passion for advancing surgical innovation and precision medicine.Key ResponsibilitiesProvide intraoperative case support and technical expertise for Mako Robotic-Arm Assisted surgeries.Prepare, calibrate, and maintain robotic systems, instruments, and associated equipment before, during, and after cases.Partner with surgeons and OR staff to ensure seamless procedural execution and adherence to clinical best practices.Serve as a resource for product knowledge, procedural workflows, and system troubleshooting.Educate and train operating room personnel on the proper use and care of Mako systems and instrumentation.Document case coverage, utilization metrics, and surgeon feedback in compliance with company reporting protocols.Collaborate with the sales team to support product demonstrations, surgeon onboarding, and training programs.Participate in new site installations, launch planning, and hospital staff orientation sessions.Maintain up-to-date knowledge of orthopedic anatomy, surgical techniques, and robotic applications.Support ongoing professional education and contribute to clinical research or data collection as needed.Key Performance Indicators (KPIs)Case coverage accuracy and timeliness.Surgeon and staff satisfaction ratings.System utilization and procedural efficiency.Training completion and certification milestones.Compliance with documentation and service standards.Compensation and BenefitsCompetitive base salary plus field performance incentives.Comprehensive benefits package including medical, dental, vision, 401(k) with company match, and paid time off.Company-provided tools, training, and opportunities for advancement to Senior Clinical Specialist or Mako Trainer roles.QualificationsEducation: Bachelor’s degree required; preferred fields include Biomedical Engineering, Life Sciences, Kinesiology, or related discipline.Experience:2–4 years of experience in medical device, surgical support, or clinical education preferred.Experience in orthopedic or robotic-assisted surgery highly desirable.Background in operating room or hospital environments required.Skills & Competencies:Strong technical aptitude and understanding of surgical workflows.Excellent communication and interpersonal skills with the ability to build credibility in the OR.Analytical mindset with strong problem-solving and troubleshooting abilities.Highly organized with strong attention to detail and follow-through.Proficient in Microsoft Office and data reporting systems.Physical and Travel RequirementsAbility to lift and transport up to 40 lbs. of equipment.Frequent travel within assigned region to provide case support and attend training sessions.Flexibility to work early mornings, evenings, or weekends based on surgical schedules.Must comply with all hospital credentialing and vaccination requirements. #J-18808-Ljbffr