Printing Customer Service Representative

Job Description

Job Description

Premier printing company in TN is very busy. Due to growth and client demand the company is searching to hire a Customer Service Representative with print industry experience.

Responsibilities include:

• Support Customer Service Team Lead.
• Assist sales executives by managing the correspondence between the sales team and their clients.
• Act as a liaison between the customer, sales reps and the internal production teams.
• Oversee and manage the production of the job from order entry through shipping.
• Satisfy the customer by delivering quality products with great services and value.
• Document, follow-up, and disciplined support of deadlines and communication are critical.
• Prepare printed samples and sample kits and send to clients.

Qualifications include:

• Minimum 3 years' experience in customer service, account management and/or project management in the printing industry.
• Print estimating experience a plus.
• Technical knowledge in printing operations including prepress, press, and binding.
• Working knowledge of offset sheetfed and digital printing preferred.
• Basic computer skills in Word and Excel.
• Working knowledge of FileMaker a plus.
• Strong verbal, computer, and written communication skills.
• Excellent organizational skills are required.
• Detail-oriented with the ability to multi-task efficiently and accurately.

Starting salary range $60,000 - $70,000 + company benefits, 401k and relocation assistance.

Nationwide, recruiting firm for the Printing & Packaging industries representing premier firms.
We treat candidate information in strict confidence.

Company Description

Nationwide, recruiting firm for the Printing & Packaging industries representing premier firms.\r\nWe treat candidate information in strict confidence.