Universal Banker I

Universal BankerDate: 01/31/2024Reports to: Branch ManagerOverview:Provides services for branch customers such as teller transactions, opening new accounts, changing addresses, and handling customer inquiries as neededEssential Duties:Promote and maintain positive relations with all contacts, customers and potential customersPerform as a team member in allocating and coordinating the work flowMay train new employees and answer co-worker questionsMay be responsible for bank opening/closingTeller transactionsOpen and Close VaultPromote, explain, and sell all banking productsPrepare wire transfer for customers and ensure proper OFAC verification is performed before submitting the wire transfer.Perform all duties in compliance with BSA/AML regulations and requirementsObtains adequate data for CIP on all wire and money instrument transactionsEnsure proper customer information is collected and OFAC verification is performed before opening an accountPerform Risk Rating Assessment and Due Diligence for all customers.Maintain and update customer informationMonitors and reports suspicious activity to the BSA OfficerCompetencies:Communication:Greets customers and coworkers in a friendly mannerUses common courtesy when speaking with customers and coworkersCommunicates clearly and effectively in writing and speakingReacts to feedback appropriatelyAble to communicate negative information positively and professionallyCompliance:Familiar with the overall BSA/AML regulations and requirementsExhibits adequate knowledge of the following: CIP, Account Risk Assessment, Customer Due Diligence, CTR, OFAC, Cash purchase of monetary instruments, Originating Bank, Beneficiary Bank, TIN, NRA, HIDTA, HIFCA and SARExhibits adequate knowledge of the following concepts: placement, layering, and integrationFamiliar with the reporting requirements pertaining to currency transactions, cash purchase monetary instruments, wire transfers and opening of an accountExhibits adequate knowledge of regulations governing consumer laws pertaining to deposits or loans productsKnows where and to whom any "suspicious" activity should be reportedPersonal Integrity:Demonstrates commitment to providing quality service to customersMakes commitments that are within the scope of the positionAccepts responsibility for own workMaintains strong commitment to the bank's conduct/accuracy guidelinesTaking responsibility for a thorough and detailed method of working.Respect:Values diversity, differences in experience, backgrounds, and opinions of othersTreats all people with dignity and honestyShows respect and sensitivity for cultural differencesRespects the confidential nature of informationMaintains composure when dealing with the unexpectedTeam Work:Promotes teamwork with flexibility and cooperationWorks in the best interest of their team to achieve overall Bank goalsKnows when to ask for help, solicit input from appropriate resourcesWorks effectively and productively with all areas of the BankCustomer Focus:Knowing the (internal and external) customer business needs and acting accordingly;Anticipating customer needsGiving high priority to customer satisfaction and customer serviceJob Knowledge:Understands policies, procedures, and regulations related to their job description.Has the product and operational knowledge needed to do the job.Has the technical skills required to do the job and uses technology appropriately.Remains current on all Bank communication.Personal Development:Continues to develop knowledge of Metro City Bank products, services, and proceduresDemonstrates commitment to continuous learning and improvementRemains current on all Compliance courses as assignedEducation/Additional Training or Certifications:High school Diploma or equivalentPrevious Work Experience:Previous Customer Service ExperiencePrevious Teller experience preferredSoftware skills including Microsoft Office, Adobe, Internet, and EmailLanguage Skills:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsAbility to write routine reports and correspondenceAbility to speak effectively before customers or employees of organizationBilingual skills preferredWork Environment:This job operates in a professional work environment.The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machinesPhysical Demands:While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.AAP/EEO Statement:Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans, Disabled Persons, Sexual Orientation, and Gender IdentityOther Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.