Asset Protection Specialist (Part Time) New Bethesda, Maryland, United States

Key Responsibilities Be the first smiling face our guests see—greet all visitors with warmth and positivity. Manage check‑in with professionalism and efficiency, while upholding compliance standards. Set the “RISE Vibe” from the moment customers enter our doors. Provide basic concierge‑level support: answer common questions and direct traffic. Serve as a visible, approachable, and responsive presence to deter incidents and ensure a sense of calm and order. Monitor various areas of the premises, including the store entry/exit and site perimeters, to ensure safety, comfort, and compliance. De‑escalate situations with empathy, tact, and clear communication. Support team members and store operations in matters of safety, cleanliness, compliance, and guest flow by escorting customers and visitors, remaining alert and mobile at all times. Report and respond appropriately and urgently to any safety, security, or compliance incidents. Support emergency procedures and preparedness, including fire, evacuation, or weather response. Conduct visual inspections and checks per SOPs to maintain a secure and hazard‑free environment. Foster strong relationships and mutual trust with store teams, leadership, and customers. Share insights on guest interactions, safety concerns, and security risks with transparency and discretion. Support training of new APS team members to model warm, professional, and compliant behavior. Other duties as assigned. Qualifications At least one year of customer‑facing or concierge experience strongly preferred. Familiarity with POS systems and/or compliance technology preferred. Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest‑first, hospitality‑focused service. Must meet the scheduling and availability requirements (i.e., ability to work shifts including mornings, days, nights, and weekends). Reliable, responsible, and dependable attendance required. Must pass all required background checks including state‑specific cannabis employment requirements. Possess a valid driver’s license or state ID. Must be 21 years or older and meet all state‑specific cannabis employment requirements. Must remain compliant with all legal or company regulations for working in the cannabis industry. Additional Requirements Capable of remaining alert and responsive during extended periods of time. Move about the dispensary to fulfill work assignments and assist customers in various locations. Remain in a stationary position, if required, to meet the needs of the business. Conversely communicate with individuals and groups of people directly. Operate point‑of‑sale system, computer, and other office productivity machinery to use online programming and software. Inspect and receive detailed information such as customers’ dates of birth, order information, or inquiries. Move inventory and materials weighing up to 30 pounds independently. Position self to move inventory and materials in storage areas. Comfortable standing or walking for extended periods, up to the duration of a scheduled shift, indoors and outdoors. Maintain a visible and mobile presence throughout the shift; not a desk job. Skills Friendly, professional demeanor with excellent interpersonal skills. Ability to remain calm and empathetic in stressful situations. Consistent demonstration of excellent customer service skills. Ability to establish and maintain effective working relationships with all employees. Ability to listen well and communicate effectively, both verbally and in writing, with various audiences. Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, and organizational rules. Follow instructions as directed and incorporate constructive criticism from managers. Operate with a high level of professionalism and integrity, including handling confidential information and complying with HIPAA requirements. Working Conditions Engaging, fast‑paced patient and customer‑facing retail environment. Outdoor duties in varying weather conditions may be required. Exposure to cannabis and/or allergens that might be present in an environment where cannabis is prevalent. Pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance. Our Mission: To promote well‑being through the power of cannabis. We proudly foster an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought. We are committed to championing economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement. GTI is a proud equal‑opportunity workplace. #J-18808-Ljbffr