Hospital Shift Lead

Hospital Shift Lead

The Hospital Shift Lead is a key member of the hospital leadership team, responsible for providing consistent, on-the-floor operational leadership during the shift. This role includes leading shifts, managing equipment issues, supporting pet parent de-escalation, and responding to staff or pet parent needs in alignment with Lovet policies and procedures. The Shift Lead role is designed to be a launching pad for operational growth at Lovet.

Essential Duties and Responsibilities:

• Shift Leadership & Hospital Operations:
• Lead the shift, including but not limited to managing equipment issues, general pet parent de-escalation needs, and handling staff or pet parent injuries in accordance with Lovet policies and procedures.
• Maintain a visible leadership presence on the floor to support hospital flow and team effectiveness.
• Facilitate rounds to ensure clear communication, appropriate case follow-up, and alignment on priorities for the shift as needed.
• Handle staff and DVM callouts in accordance with local hospital protocol and Lovet policies and procedures to ensure appropriate coverage.
• Assign rooms according to local hospital protocol to support efficient patient flow and room utilization.
• Manage the client schedule, including accommodating work-ins, to balance patient needs, client experience, and hospital capacity.
• Ensure team members take required lunches and breaks, maintaining both well-being and operational coverage.
• Receive shipments and ensure proper routing and storage of supplies and medications.
• Process deposits as needed when no Hospital Manager is on shift on a Monday, following established financial procedures.
• Training & On-Shift Development:
• Oversee training on the shift by checking in with trainers and trainees to ensure training is progressing as planned.
• Address training needs and barriers that arise during the shift, escalating to the Hospital Manager as appropriate.
• Train staff as needed, reinforcing Lovet protocols, workflows, and standards of care.
• Support a learning-focused environment by providing real-time feedback and coaching.
• Inventory, Ordering & Controlled Substances:
• Conduct controlled drug audits in accordance with Lovet policy and regulatory requirements.
• Manage inventory and ordering to maintain appropriate levels of medications, supplies, and equipment.
• Ensure accurate receiving, storage, and rotation of inventory to support safe and efficient hospital operations.
• Leadership, Meetings & Communication:
• Attend hospital leadership meetings and actively participate in discussions related to operations, team training, and hospital initiatives.
• Support the planning and coordination of quarterly lunch-and-learn meetings to support ongoing education and engagement.
• Attend quarterly financial meetings and receive training and exposure to Tableau and key hospital reports/metrics.
• Use financial and operational metrics to better understand hospital performance and support data informed decision-making as well as driving incentives.
• Observe quarterly staff check-ins as available, partnering with the Hospital Manager to understand team strengths, needs, and development opportunities.
• Stay current on Lovet emails, Teams messages, The Pack app, and any other internal communication platforms.

Required Skills and Abilities:

• Strong interpersonal skills.
• Excellent verbal and written communication abilities.
• Strong organizational, time management, and prioritization skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to work independently and collaboratively while meeting deadlines.
• Comfort using or learning basic reporting/analytics tools (e.g., Tableau) and interpreting operational metrics.

Education and Experience:

• High school diploma or equivalent preferred.
• Minimum of two (2) years of supervisory experience in a customer-focused environment preferred.
• Minimum of two (2) years of veterinary or animal care experience is highly preferred.

Physical Requirements:

• Prolonged periods of standing and walking within clinical and lobby areas.
• Ability to lift up to 40 pounds.
• Regular use of computer and office equipment for documentation, communication, and reporting.

About Lovet Pet Health Care:

In 1984, we opened the doors of our first animal hospital and today, our family has grown to include over 20 locations across Arizona, Illinois, and Michigan. Together, our network offers outstanding healthcare for pets, provided by a team of more than 500 veterinary care professionals.

TAG-The Aspen Group was built on the simple idea of bringing better healthcare to more people. The independent health care practices TAG supports, operate more than 1,300 locations in 45 states through its six consumer healthcare brands: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic StudioSM and Lovet Pet Health Care. Combined, the practices serve more than 35,000 patients a day and more than 8 million patients each year. TAG is headquartered at 800 W. Fulton Market in Chicago. For more information, visit teamtag.com.

TAG-The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.