Lead Customer Service Representative

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Cary, NC, US 5 days ago Requisition ID: 1229 BURN BOOT CAMP CULTURE Our mission at Burn Boot Camp is to inspire, empower, and transform lives through community-based fitness. We are a dynamic community whose commitment to each other, and the mission is one of a kind. We believe hard work is energizing, problem solving is exciting, and competition is inspiring. Our resourceful, urgent, and innovative attitude creates a fast-paced environment where ideas are encouraged, decision making is promoted, and saying "yes!" to uncharted territory is an everyday practice. We aim to inspire, empower, and transform lives through community-based fitness. POSITION DESCRIPTION The Lead Burn Ambassador plays a critical leadership role at Burn Boot Camp as the senior member of our client-facing front desk team. As the first point of contact for new and current members — both in person and on social media — this role sets the tone for the member experience at every interaction. The Lead Burn Ambassador supports the General Manager in daily gym operations, leads and mentors the Burn Ambassador team, and ensures that every member encounter reflects the high standards of Burn Boot Camp’s culture. This role is ideal for someone who is energized by people, thrives in a fast-paced environment, and is ready to step into a leadership seat. Roles and Responsibilities Lead and Manage the Burn Ambassador team Deliver the Blue Carpet Experience to all Members and Guests Oversee Facility Management and Merchandising Execute Sales and Marketing initiatives Respond to Member Communications, escalating to the GM as needed Uphold Operational Standards and Process Execution QUALIFICATIONS Ideal candidate is - A natural leader who energizes the people around them A problem solver who can think on their feet and act with urgency Highly organized with strong attention to detail Focused on delivering exceptional member service every day, every camp Confident in sales conversations or eager to quickly learn a proven process Able to manage multiple priorities, work under pressure, and meet deadlines Proficient in MS Office and comfortable learning new platforms A strong communicator — both written and verbal — with excellent interpersonal skills Savvy on social media and able to capture authentic, on-brand content Passionate about fitness, community, and the Burn Boot Camp mission This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills, or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary. #J-18808-Ljbffr