Financial Services Representative - Holbrook

Join Our Team For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America’s Best‑In‑State Credit Unions in 2025, Teachers has grown into one of the nation’s leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part‑time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities. Summary The Financial Services Representative builds and strengthens member relationships and introduces members to new, more efficient ways of banking online, the mobile app, and ATMs. The Financial Services Representative will learn members’ personal financial goals and recommend tailored solutions to meet their needs. Education and Experience High School degree or GED required Minimum one year of general work experience, customer service, call center, sales or branch experience required Minimum of six months cash handling experience preferred Strong communication, interpersonal, customer service, sales, mathematical, problem solving, multitasking and computer skills, and attention to detail required Bilingual Spanish required Job Responsibilities Work closely with new and existing members to understand their financial needs and deepen relationships Process routine financial transactions for members efficiently and accurately (including deposits and withdrawals, loan payments, cashier’s checks, IRA) in compliance with regulations and guidelines Provide recommendations and assist members with a wide array of financial solutions to satisfy their spending, savings, borrowing, and investing needs Educate members to bank more efficiently using the web, mobile, and ATM Provide financial education and services to members to help them fit banking into their everyday lives Proactively contact members to schedule appointments to discuss their personal financial goals Perform other duties as needed upon request by immediate supervisor Compensation and Benefits Compensation: The good faith range for this position is $23.00 to $24.50 an hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law. Paid time off for vacation, personal days, and holidays Fully funded pension plan 401(k) company contribution 100% Premium Coverage for Vision & Dental Care Tuition reimbursement for full‑time employees Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers Flexible hybrid schedule for eligible positions Quarterly retail performance incentive program Annual discretionary bonus for employees in non‑commission roles All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. #J-18808-Ljbffr Teachers Federal Credit Union