Senior Manager - Risk Management

Provide thought leadership for bogus fraud transaction identification and rebill processes Lead bogus fraud claim detection and rejection initiatives within the Global Fraud and Banking Risk organization Collaborate with Risk and enterprise teams to build efficient fraud strategies Identify data signals to distinguish bogus and fraudulent transactions and reduce losses Shape strategies and policies for American Express Card and Non-Card products relating to bogus claims Work with Risk teams, Global Servicing Network, Legal/Compliance, and Technologies to create strategies and capabilities Lead the approach to agentic commerce disputes Identify, investigate, and resolve fraud risks Evaluate victim and first-party fraud risk by designing fraud-risk servicing strategies to improve customer experience and reduce enterprise risk exposure Requirements 5+ years of experience in analytics, fraud strategy, disputes, payments risk, or a closely related field is preferred Meaningful experience with the end-to-end dispute lifecycle, including intake and investigation, is preferred Excellent written and verbal communication skills, including the ability to explain complex findings to technical, operational, compliance, and executive audiences Strong cross-functional leadership and ability to influence teams without direct authority Ability to translate analysis into production rules, policies, product requirements, or operational changes Understanding of fraud typologies, including account takeover, unauthorized transactions, scams, first-party misuse, refund abuse, merchant fraud, and synthetic identity Advanced, hands-on SQL skills and experience analyzing large transactional datasets Fluency with data processing languages and tools such as SQL, SAS, and Hive Ability to work in a dynamic, fast-changing environment with strong attention to detail and effective cross-functional communication Employment eligibility to work in the United States required; American Express will not pursue visa sponsorship Post Graduate Degree in a quantitative field is preferred Core Competencies Demonstrates expertise in fraud strategy development and analytics, with a strong focus on identifying and mitigating fraud risks through data analysis and cross-functional collaboration. Proficient in translating complex findings into actionable policies and operational changes to enhance customer experience and reduce enterprise risk. Highest-signal resume keywords Fraud Strategy Development Advanced SQL Skills End-to-End Dispute Lifecycle Management Cross-Functional Leadership Fraud Typology Understanding ATS Optimization Keywords Hard Skills Fraud Strategy Data Analysis Dispute Management Fraud Risk Assessment SQL SAS Hive Data Processing Policy Development Operational Changes Soft Skills Written Communication Verbal Communication Attention to Detail Influencing Skills Cross-Functional Communication Certifications & Qualifications Post Graduate Degree in Quantitative Field Industry Keywords Fraud Detection Payments Risk Bogus Claims First-Party Fraud Account Takeover Unauthorized Transactions Merchant Fraud Synthetic Identity Rebill Processes Agentic Commerce Disputes #J-18808-Ljbffr Jobtailor