Guest Services Attendant

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary: 

You are the face of the guest experience as you skillfully greet and direct guests at our resorts. You are responsible for the safe, friendly, and efficient experience of our guests from our base areas, restaurant locations, and ticket offices. Join us in creating the Experience of a Lifetime! 

Job Specifications:

• Starting Wage: $20.00/hr-$23.00/hr 
• Employment Type: Year Round (11-month) 
• Shift Type: Full Time hours available 
• Minimum Age: At least 18 years of age
• Housing Availability: Yes 

Job Responsibilities:

• Responsible for providing high-end customer service and store support.  
• Assistant manager directly oversees all aspects of operations and day-to-day routine work of rental and retail associates in store.
• Responsible for maintaining business standards and has increased decision-making authority.
• Assistant Manager acts as a knowledgeable representative of our brand and drives culture inside our retail and rental stores.
• Fulfills day-to-day work responsibilities for the organization as needed.

Day to day task will often include:

• Managing a team of 2-10 multi-unit employees
• Providing consistent and direct feedback, coaching and guidance to team members.
• Designing, executing and tracking training plans
• Ensuring department and staff have all necessary supplies
• Create a rewarding environment in which to work, generate a team atmosphere
• Protect company assets through loss prevention techniques. Managing inventory of rental and retail product.
• Communicate ideas or issues with Store and Regional Managers
• Manage operational budgets and payroll
• Remain current on new industry products and trends, and demonstrate knowledge of products
• Administrative duties
• Other duties as assigned 

Job Requirements:

• Proficient in Microsoft Office applications
• Excellent communications skills both written and verbal
• Minimum 2 years leadership experience
• 2 years in retail and/or rental experience
• Knowledge and passion for talent development
• Self-motivated with the ability to multi-task
• Must be a team player and be able to handle fast paced stressful environment
• Possess the desire to offer the highest customer service standards to guests
• Familiarity with rental and retail POS system – preferred 

The expected pay range is $20.00/hr-$23.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 518111
Reference Date: 09/30/2026 
Job Code Function: Guest Services