Technical Services Engineer

Overview Wieland - Creating Value for Generations! Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material. Wieland's Cultural Values Wieland’s culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities.With our cultural vision, we place our core values at the heart of everything we do: safety , ambition , optimism , reliability , ownership , diversity , & respect . Wieland is hiring a Technical Services Engineer . The Technical Services Engineer will be responsible for providing technical support to Wieland Rolled Products Recycling North America customers as well as the commercial and manufacturing departments. They will focus on customer satisfaction through product specification reviews, improvement of product quality, cost reductions and troubleshooting for Mill Products and Cupping organizations. This role is located in East Alton, IL and will be fully on-site. Base Salary Range: $88,000 - $110,000 May be eligible for a variable compensation plan bonus based upon company performance within fiscal year cycle. At Wieland, we recognize that attracting the best talent is key to our strategy and success as a company. As a result, our ranges reflect our good faith estimate to pay fairly. The final pay offered to a successful candidate will be based upon various factors unique to each individual that may include but are not limited to years of experience, industry knowledge, technical skills, education, qualifications, etc. Responsibilities Core Responsibilities Develop and establish hypotheses, root cause and corrective action plans for the complaint team meetings. Participate in review of effectiveness and prevention on similar product streams. Ensure accurate review of customer specifications for both new and existing items. Manage process and item change requests that support the lowest cost process while meeting customer expectations and requirements. Incorporate regular communication and technical support into standard work. Manage through regularly scheduled customer meetings, including documentation and action items, to drive continuous improvement. This also will include on site customer visits. Participate and support internal quality audits and customer audits. Additionally, participate in subcontractor improvement efforts especially as related to claims. Yield and cost improvements necessary to support location business objectives. Qualifications B.S. in Metallurgical Engineering or Material Science is strongly preferred. Minimum of 5 years in Metals Industry. Other engineering degrees may be considered based on manufacturing and material science experience. Ability to interface with a variety of internal and external individuals and complementary functional departments including but not limited to sales, supply chain, manufacturing and customers. Strong written and verbal communication skills required. Training or background in problem-solving is required. Ability to discuss technical information with both technical and non-technical personnel in a professional manner Qualifications Joining Wieland’s team gives you… Benefits - Starting on Day 1! Including Medical, Dental, Vision, Disability, Life & more! Retirement Savings - 401(k) contribution + match. Work/Life Balance - Paid Vacation & Holidays. Growth Opportunities - We have over 9,000+ employees worldwide and 40+ locations in North America alone. Growth opportunities are limitless! Wellness Programs – Wieland encourages participation in our unique and personalized approach to wellness, where you are eligible to earn healthcare premium discounts as well as HSA employer contributions based on your status within the program. Sustainability - Wieland continues to break ground with eco-friendly solutions and push the barrier in sustainability for future generations . Wieland is an equal opportunity and affirmative action employer . We celebrate diversity and are committed to fostering an inclusive environment for all employees. Come join Wieland today and help us continue to build a global corporation we are all proud to belong to. #J-18808-Ljbffr Wieland North America, Inc