Services Design Architect

Role Description

Act as a functional resource across the broader Procure-to-Invoice (P2I) domain, supporting presales efforts and service scoping discussions to help secure professional services SOWs.

• Conduct customer design health assessments within the install base to identify process inefficiencies and suggest optimization opportunities across procurement and invoicing processes.
• Partner with Services Sales to scope functional services requests, translating delivery needs into clear, scalable proposals and product configurations.
• Support the transition from Sales to Services, helping ensure continuity from the presales scoping phase into project delivery.
• Collaborate cross-functionally with product management to share customer feedback, participate in design reviews, and advocate for useful product enhancements.
• Assist in authoring and updating standardized services offerings aligned to current product capabilities.
• Support the scoping and design of early services for emerging product capabilities, working alongside product teams and early adopters.
• Maintain and contribute to proposal templates, knowledge repositories, and scoping tools to help scale presales activities across the team.

Qualifications

• Professional fluency in English and Spanish. Proficiency in Portuguese is a strong plus.
• 5–8 years of experience in Spend Management or Procure-to-Invoice (P2P/P2I) domain consulting, with exposure to both software implementation and presales or scoping activities.
• Solid functional understanding of the end-to-end Procure-to-Invoice lifecycle, with the ability to map business processes to software solutions.
• Coupa implementation, configuration, or design experience is highly desirable.
• Experience working with or for SaaS software providers on enterprise implementations or professional services delivery.
• Experience assisting Sales or Services Sales teams in drafting, shaping, and estimating professional services SOWs or proposals.
• Strong interpersonal and communication skills—capable of working collaboratively with clients, product teams, sales, and delivery teams.
• Experience creating or contributing to customer-facing artifacts such as proposals, SOWs, process maps, or presentation decks.
• Self-motivated, organized, and comfortable working in a dynamic environment that requires balancing multiple scoping requests.

Benefits

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.