Assistant Store Leader

Job Description Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation and human resources. Perform scheduling, security, maintenance, safety, sanitation, ordering, administration, and human resource related duties. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities Assist store manager and associates in achieving a favorable customer shopping experience and develop associate interest in customer service/relations to enhance Kroger’s best-in-class reputation. Assist store manager in leading teams in planning, implementing, and executing merchandising and operating initiatives. Assist store manager with developing action plans and communications to associates on Associate Insight survey results. Work with department heads and store associates to identify store opportunities, develop timely solutions, and create action plans to ensure plan implementation. Role model and demand the highest level of customer service and solve associate/customer issues and concerns. Manage total store operations in store manager’s absence. Achieve or exceed weekly, period, and annual sales, wage budgets, profit budgets, and other targeted goals such as safety and shrink. Drive sales by working with department managers to produce or maximize sales and profits, reduce shrink, and improve each store department’s contribution. Assist store manager in regular store‑level financial performance discussions with associates regarding developing budgets (sales, shrink, labor, and other expenses) and other targeted goals such as safety. Analyze and respond to competitive landscape within the district or division. Demonstrate inclusionary leadership and expect inclusive behavior from associates. Utilize coordinators and other field staff to ensure store departments achieve sales and profit goals and to ensure implementation and execution of division merchandising plans. Promote or support strong relationships with local community organizations in the store’s surrounding area. Assist in building proactive and productive relationships with union representatives or business agents if the store is covered by a collective bargaining agreement. Communicate necessary information to associates to help them effectively carry out duties. Serve as liaison to store and district managers and coordinators on the effectiveness of division merchandising and operational plans and programs. Assist store manager with staffing, reducing turnover, and increasing retention. Provide timely individual and department performance feedback to department heads and associates. Assist with labor management and supply costs on a daily basis to meet customer service and financial targets. Ensure store compliance and associate knowledge of federal, state, local laws and enterprise policies. Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports. Must be able to perform the essential functions of the position with or without reasonable accommodation. Minimum Qualifications High school diploma or GED. One year of experience as a department manager, service manager, or equivalent. Store manager, district manager, or direct manager approval. Desired Qualifications Retail management experience and knowledge of all aspects of store operations. Staff supervisory experience. #J-18808-Ljbffr Kroger