Operational Key Account Manager - Trucking

Operational Key Account Manager - Trucking

We are seeking a motivated and reliable Operational Key Account Manager - Trucking to join our domestic transportation team. This role is ideal for someone who thrives in a fast-paced environment, communicates clearly and promptly, and enjoys building strong relationships with carriers and internal teams. Successful candidates are strong negotiators, proactive problem-solvers, and positive team players.

Knowledge Skills Required

Integrity: Adhere to Frachts Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.

Flexibility: Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.

Communication: Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.

Problem Solving: Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.

Accountability: Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.

Duties And Responsibilities

Source and negotiate rates with carriers to move domestic freight efficiently

Coordinate pickups and deliveries while ensuring on-time performance

Respond to emails, calls, and messages in a timely and professional manner

Maintain clear communication with customers, carriers, and internal teams

Resolve issues such as delays, detention, and scheduling changes proactively

Track shipments and provide real-time updates as needed

Build and maintain strong carrier relationships

Support team members and contribute to a collaborative work environment

Education And/Or Work Experience Required

Strong negotiation and communication skills

Ability to manage multiple shipments simultaneously

Timely email and phone response habits

Positive attitude with a team-first mindset

Strong organizational and time-management skills

Ability to work under pressure and meet deadlines

Basic understanding of domestic trucking operations (preferred)

Experience in freight brokerage or domestic trucking

Familiarity with load boards and TMS platforms

Knowledge of common equipment types (dry van, flatbed, reefer, etc.)

Customer service or logistics background

Physical Requirements

Safely and successfully performs the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.

Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

Must be able to lift and carry up to 20 lbs.

Must be able to sit for prolonged period of time in office environment, desk setting

Must be able to talk, listen and speak clearly on telephone.

Diversity and Inclusion: We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.