Customer Service Representative - Night Shift
$56k - $68kAllied Tech Services
Customer Service Representative - Night Shift
There are two kinds of people in this world: those who light up a room when they walk in, and those who light it up when they leave. We're looking for the first kind.
What is the pay?
- $56,000 - $68,000 per year, based on experience
- Individual performance-based bonus up to 10% of salary
- Company performance-based bonus up to 10% of salary
What are the benefits?
- Fully remote position
- Competitive health, dental, and vision insurance
- 401(k) with up to 6% company match
- 40 days of paid time off, inclusive of vacation, sick days, and holidays
- $200/month home-office stipend
- Promote-from-within culture with clear opportunities for advancement
What will I be doing?
- Responding to customer inquiries across phone, live chat, and ticketing systems
- Resolving complex cases escalated by Customer Service Representatives
- Troubleshooting both common and uncommon problems and guiding customers to solutions
- Identifying patterns in escalated cases and surfacing insights to leadership
- Documenting interactions accurately within internal systems
- Following established processes to deliver consistent, high-quality support
- Representing client brands with empathy and professionalism
What are the requirements?
- Excellent written communication, including grammar, punctuation, and spelling
- Comfortable navigating multiple software systems simultaneously
- Fast, reliable internet connection and a distraction-free work environment
What additional qualifications could I have?
- 1+ years customer service-related experience
- 1+ year experience with phone, chat, and ticketing software systems
What shifts are available?
This role supports 24/7 coverage across our client base, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.
- Night Shift: 12:00 AM - 8:00 AM Central Time (CT)
Great customer service is about more than answering questions -- it's about creating trust, solving problems, and making people feel taken care of. If that sounds like the kind of work you do best, we'd love to hear from you.
#J-18808-LjbffrVacancy posted 12 hours ago
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