Operations Manager

Position Summary: The Operations Manager is responsible for overseeing the daily operations of our distribution and service departments. This role ensures that our teams deliver machines and services efficiently, meet customer expectations, and operate in compliance with all relevant regulations. The ideal candidate is highly organized, process-driven, and experienced in managing logistics, inventory, and service teams in a fast-paced environment. Key Responsibilities ? Oversee logistics and scheduling of slot machine deliveries, installations, removals, and service calls ? Manage warehouse and inventory operations, ensuring accurate tracking and timely restocking ? Supervise service technicians, warehouse staff, and administrative support teams ? Implement and refine operational processes and workflows to increase efficiency ? Coordinate with sales, legal, and compliance departments to align operational support ? Track key performance indicators (KPIs) for service response time, delivery accuracy, and downtime ? Ensure company and regulatory compliance with gaming laws, transportation, and safety regulations ? Collaborate on strategic initiatives to improve customer service and reduce operational costs ? Maintain vendor and partner relationships related to logistics, parts, and repair services ? Manage field operations support across multiple states, including remote team coordination Qualifications ? Proven experience (5+ years) in operations or logistics management, preferably in gaming, electronics, or field services ? Strong leadership skills and team management experience ? Familiarity with slot machines or gaming industry compliance is a strong plus ? Proficiency in inventory software, CRM, and ERP systems (e.g., QuickBooks, HubSpot, or equivalents) ? Excellent communication and organizational skills ? Willingness to travel occasionally across service regions EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Position Requirements Position Operations Manager Exempt/Non-Exempt Exempt Location Oklahoma City Office About the Organization Dynamic Gaming Solutions, LLC is a full-service gaming solutions provider. We offer everything from electronic slot machines to electronic table games to classic table game supplies. As a full-service solutions provider, we provide the games, as well as provide the service and supplies to accompany the games. This provides our clients with a single point of contact for all of their needs within the realm of electronic slots and table gaming. We understand that each casino, regardless of size, deserves superior service. Therefore, we provide adaptive solutions to our clients' casinos by integrating the newest slots, classic slots, and electronic table games to cultivate an exhilarating environment that is tailored to each casino's clientele. We place a large amount of value and appreciation on our experienced and highly skilled staff. It's this elite team that allows us the ability to provide the unrivaled support and the best gaming equipment for our clients. At Dynamic Gaming Solutions, we hire the best to provide our clients with the best. This position is currently accepting applications. #J-18808-Ljbffr