Customer Service Collections Associate

Job Description

Job Description

Customer Service Collections Associate

Job Summary

If you've worked in retail, a food bank, fast food, or any high-volume customer-facing job, you already have the skills that matter here: staying calm, communicating clearly, and helping people solve problems—backed by a structured process and coaching.

Work environment & location

• Fast-paced, team-oriented call center with training and ongoing support
• Work Location: In person to start. After training and once you consistently meet KPIs (typically ~45 days), you may transition to work from home.

Why you'll want to apply ASAP

• Hiring now: We're actively scheduling interviews and filling seats quickly
• Paid training + coaching: You'll learn the scripts, systems, and compliance basics—no guessing
• Remote option after you're up to speed: This role starts in person. After training and once you consistently meet performance expectations (KPIs), you can transition to work from home (typically around 45 days)
• Benefits package available: Medical, dental, vision, 401(k), and PTO
• Stable, full-time hours: A consistent schedule in a professional call center environment
• Growth opportunity: Clear path to develop and move up as you build performance

About the company

We're a professional accounts receivable management company committed to treating consumers with respect while delivering results. Our team is built on professionalism, clear communication, and doing the right thing—especially during tough conversations.

What you'll do (customer service + collections)

This is a customer service call center job where you'll help consumers resolve past-due accounts through respectful, solutions-based conversations.

• Handle inbound and outbound calls about account balances and payment options
• Provide a positive customer experience while staying confident and professional
• Set up payment arrangements within approved guidelines
• Answer questions, handle basic disputes, and route requests appropriately
• Accurately document account activity in internal systems
• Meet expectations for call quality, productivity, and KPIs
• Follow company policies and compliance requirements, including FDCPA and related regulations

Who this role is great for (especially if you're coming from retail/fast food)

You'll do well here if you've worked in:

• Retail customer service (cashier, sales associate, store associate, front end)
• Fast food / quick service restaurants (crew member, shift lead, drive-thru, counter service)
• Food bank / nonprofit service roles (intake, client services, distribution support)
• and you're ready for a more structured role with consistent hours, training, and advancement.

What we're looking for

Required:

• Strong communication skills and comfort speaking on the phone
• Customer service mindset—able to be firm, fair, and respectful
• Basic computer skills (able to navigate multiple screens/systems)
• Strong attention to detail and accurate documentation
• Ability to handle sensitive conversations and maintain confidentiality
• Reliable attendance and punctuality

Preferred (not required):

• 6+ months in customer service, call center, collections, accounts receivable, or financial services
• Bilingual skills a plus