Receptionist / Customer Service Representative

Receptionist / Customer Service Representative

Action Total Staffing - Zanesville

Friday, August 7, 2026

Full Time

Job Description

Our client, in Coshocton, is looking to fill an immediate opening in their office for a Receptionist / Customer Service Representative. The primary duty of this position is Receptionist. The position will also serve as a backup in the Customer Service Department. Hours are 8:00 am to 5:00 pm, Monday through Friday

Primary Responsibilities

Serve as front desk receptionist, including greeting visitors, answering and routing incoming calls, handling incoming and outgoing mail, and maintaining a tidy and professional reception area

Accurate filing of documents, ordering office supplies, emailing / mailing customer invoices, proofing customer orders, and daily shredding of confidential documents

Coordinate customer mailings, including address mail merge, and delivery to post office

Handle window sales of 2nds materials to the public, including order entry, and processing payments via cash, check or credit card

Schedule appointments and meetings as requested and assist other departments with administrative support as needed

Secondary Responsibilities

Serve as a backup to the Customer Service Department during vacations and time off, learning about MFM products, and all aspects of Customer Service

Develop and maintain an effective and positive business relationship with customers, potential customers, MFM sales representatives, and outside vendors

Receive and process customer orders via phone, email and fax, as well as matters pertaining to freight, returns, price quotations and other customer service matters

Prepare and handle all appropriate documents and correspondence from customers, including debits, credits, pricing, complaints, returns, etc.

Qualifications

Minimum three years’ work experience in an office setting or customer-focused position (sales, customer service, logistics, scheduling, inventory control, etc.)

Must be willing to answer incoming phone calls in a pleasant, professional manner

Proficient in all Microsoft office products including Word and Excel, as well as learning our in-house order entry system

Ability to handle multiple tasks with exceptional organization skills in a fast-paced office environment

Exceptional phone and written skills to relay information in a concise, professional manner

Must possess analytical abilities, detailed record keeping, accuracy and ability to follow through with customer needs

Ability to work with all levels of the company and communicate with diverse groups

Must possess the technical ability to understand our product line and product applications

Job availability, rates and hours are subject to change. Please contact your hiring representative to confirm details. Submission of an application does not guarantee we will be able to place you in your desired position.