Scrum Master

We are seeking an experienced Agile Delivery Lead / Scrum Master to support our Infrastructure, End User Experience, and Operations Services teams. This role will be responsible for driving Agile best practices, maintaining a healthy and prioritized backlog, improving operational effectiveness, and ensuring alignment between technology initiatives and business objectives. The ideal candidate will leverage ServiceNow and Agile methodologies to enhance team productivity, develop meaningful performance metrics, and promote continuous improvement across operational and delivery teams.

Job Title: Agile Delivery Lead / Scrum Master (Infrastructure & Operations)

Location: Columbus, OH

Pay Range: $65-$70/hr on W2

What's the Job?

• Lead Agile ceremonies including daily standups, sprint planning, backlog refinement, retrospectives, and release planning while ensuring teams remain focused on the highest-priority work.
• Manage and maintain Agile work management processes in ServiceNow, including backlog oversight, work prioritization, sprint tracking, and capacity planning.
• Design and develop ServiceNow dashboards and reporting to monitor team performance, velocity, backlog health, sprint predictability, quality metrics, and operational effectiveness.
• Partner with business and technology leaders to align Infrastructure and Operations backlogs with strategic priorities, identify delivery bottlenecks, and drive process improvement initiatives.
• Coach teams on Agile principles, promote self-management and accountability, and identify opportunities to automate or transition repetitive operational activities to improve efficiency.

What's Needed?

Required Skills & Qualifications

• 5+ years of experience working in Agile/Scrum environments with proven success facilitating sprint ceremonies, managing backlogs, and driving Agile maturity.
• Hands-on experience with ServiceNow, including Agile work management, dashboard creation, reporting, request management, and operational workflow tracking.
• Strong ability to establish and analyze delivery metrics, identify operational inefficiencies, and implement continuous improvement initiatives.
• Experience working with Infrastructure, End User Experience, Operations, DevOps, or related technology teams, with the ability to balance competing priorities and resource demands.
• Excellent communication, stakeholder management, facilitation, and coaching skills with the ability to influence teams and leadership in a fast-paced environment.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
• Experience supporting teams in the insurance industry or other highly regulated environments.
• Familiarity with ServiceNow Request Catalog management, Agile modules, and operational service delivery processes.
• Agile or Scrum certifications (CSM, SAFe Scrum Master, PMI-ACP, or equivalent).

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.