PAC Commercial Sales Coordinator

Job Description

Job Description

PURPOSE OF THE POSITION: The PAC Commercial Sales Coordinator supports the North American PAC business by managing our dealer networks and sales team through business health analysis, product information accuracy and marketing material distribution. This motivated problem solver will oversee monthly dealer wholesale orders, new dealer on-boarding, product accuracy, product positioning and product pricing. This person will be the key point of contact for dealers supporting a Multi-Million Dollar a year business.

Please note: This role requires the post holder to have the ability to travel and work independently.

MAJOR RESPONSIBILITIES: This is not a complete list of responsibilities

• Core Responsibility
• To increase the Retail turn on Triumph Parts, Accessories, Clothing and Lubricants through our Dealer network and North American Sales team
• Work in conjunction to support Triumph UK PAC Department to integrate and execute all Global PAC programs
• Support the North American sales team daily
• Support the North American marketing and press relations team
• Improve Dealer support and communication on everything PAC
• Manage dealer network PAC sales performance on a monthly basis (Wholesales and Returns)
  • Enter monthly dealer orders in TOL
  • Manage dealer inventory and sales reporting to ensure 100% reporting
  • Monitor dealer inventory levels through the Aftersales Management Platform
• Monthly dealer performance tracking: identify key opportunities for dealer level improvement (top seller report, top selling items, top potential growth dealers and biggest opportunity items)
• On-boarding new dealers and troubleshooting current dealer issues to improve wholesale and retail sales
  • Working with key dealers to analyze inventory and retail opportunities
• Ensure most accurate and up to date product information and most affective messaging across multiple platforms both dealer and consumer facing
  • Proofing orders and marketing information for accuracy
  • Entering and maintaining product information in internal database
  • Update and maintain electronic parts catalog with new product
  • Create and update merchandise guidelines for dealer network
  • Build Planograms
  • Maintenance of showroom & samples
• Product Benchmarking- Price Spec, competitive analysis document
  • Research competitor product and pricing
  • Create trend reports by researching and reviewing current industry trends
  • Attend events and document latest trends
• Marketing Point of Purchase (POP) material management across PAC:
  • Provide feedback on POP plan based on dealer driven needs
• Assist in forming key strategic partnerships focused on liquidating aged inventory and extending our retail channels
• Work special events as required

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge

• Excellent working knowledge of latest market practices and benchmarking how other organizations do similar things in order to achieve improved processes, services and products
• Strong track record of organizing and coordinating a range of planning, budgeting and reporting activities with varying deadlines.
• Experience in budgeting and basic financial management (e.g input into management accounts, creating and updating sales forecasts).
• Understanding and proven record of marketing and merchandising in a retail environment from concept to implementation.
• Proven record creating marketing collateral can include (imagery, Point of Purchase displays, product placements and seasonal displays) across multiple channels (Social, eCommerce, Consumer and email).
• Proven experience of achieving results in a team environment and managing customer expectations appropriately
• Ability to understand technical product details

• Skills
  • Ability to take a data driven approach to dealership problems
  • Ability to multitask in a team-oriented environment and think outside of the box
  • Highly organized and deadline oriented with an ability to prioritize
  • Strong Computer Skills- specifically Excel, Word and Power Point
  • Ability to manage relationships across a large dealer network
  • Ability to coordinate PAC integration at Motorcycle events (Samples, marketing material and potential on site set up guidance)
  • Excellent customer service skills
  • Excellent communication skills, both written and verbal
• Abilities

• Required to travel to dealers, variety of customer and industry related events, both domestically and internationally ~ 20 – 25%
• Ability to merchandise Triumph Dealership to meet Triumph PAAC requirements
  • Ability to multitask in a team-oriented environment and think outside of the box
  • Ability to move all Triumph motorcycles at events or within the Triumph office
  • Keep the designated PAC areas (showroom, warehouse) current, clean, neat, organized
  • Ability to welcome customers or guests into the Triumph office

RELATIONSHIPS

• Internal
  • Establish and cultivate good working relationships with all team members, in the office and the field
• External
  • Establishing trust and a positive relationship with customers, dealers and vendors

AUTHORITY

• Can act independently within the parameters of the role or specific task assigned, more complex decisions including but not limited to financial decisions must be approved by management

EDUCATION

• Bachelor’s Degree preferred
• 1-3 Years of Retail / Vendor Experience with an understanding of the Dealer Business Model
• Motorcycle industry experience preferred

TRAINING

• Immediate training on the job includes a Brand Induction (UK created) to understand the history and vision of the company from a branding perspective
• Continued training on internal systems

PHYSICAL REQUIREMENTS OF THE JOB

• Ability to perform basic job duties
• Ability to lift 30 lbs.
• Sitting, standing, walking, bending at the knee
• Moving of motorcycles