Patient Services Associate

Brief Position Overview The Patient Services Associate position at Student Health Services provides an important team role. This position reports to the Patient Services Manager, provides daily support to the Front Office and the rest of the Medical Services. Provides the clinic with the functions of appointment scheduling, answering a multi-line phone, maintaining the electronic health record, immunization compliance, cashiering, and customer service. Strong communication skills are important. General Statement This position supports the functions of appointment scheduling, electronic medical record management, immunization compliance, cashiering, customer service. Duties and Responsibilities Follow Patient Services policies and procedures regarding medical records, patient scheduling, maintaining the computerized appointment system, cashier duties, and other related responsibilities as required. Facilitate communication between patients and clinical staff. Maintain confidentiality of medical information. Ensure compliance with University policies and state laws regarding immunization requirements. Required Qualifications – Experience, Education, Knowledge & Skills Demonstrated entry to mid-level administrative support and/or clerical experience with customer service, communication and other administrative duties or an equivalent amount of education and/or experience. Demonstrated experience organizing and prioritizing multiple work loads, meeting deadlines, and exercising adaptability to changing priorities while maintaining a positive, effective, and professional approach. Strong written and verbal communication skills. Preferred Qualifications – Experience, Education, Knowledge & Skills Knowledge of medical ethics regarding confidentiality and legal protocols. Experience working in a medical office or healthcare environment. A passion for working in college health and/or with the student population. Comfort and confidence working in a fast-paced environment. The Successful Candidate Will The ability to relate to and establish rapport with a college student population. Effectively coordinate and prioritize workload to meet time-sensitive deadlines. Utilize a growth mindset when facing personal and professional development opportunities. Have ability to positively respond to difficult situations with comprehensive and creative outcomes. Consistently demonstrate professional written and verbal communication skills. Demonstrate a commitment to promoting diversity, equity, and inclusion in the workplace. Demonstrate initiative and ability to work collaboratively in a team-oriented office culture, assisting with special projects, events and departmental and/or Student Wellness area initiatives. Possess excellent interpersonal skills and abilities to build and maintain positive working relationships within the department, University, and community. Model professional and ethical behavior. Maintain knowledge of and implement current best practices for college health. Seek opportunities to enhance the overall operations of the Student Health Service with intentional interdepartmental collaboration and the development and implementation of integrated operations processes. Position Special Requirements/Additional Information This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time. Physical Demands To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required. Supervisory duties? No EEO Statement Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law. In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile. #J-18808-Ljbffr