Team Ford Service Advisor

Team Ford Service Advisor

Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Essential duties include maintaining high customer satisfaction standards, handling telephone inquiries regarding appointments and work in process, maintaining a professional appearance, keeping work area clean, scheduling service appointments, obtaining customer and vehicle information prior to arrival when possible, greeting customers in a timely, friendly manner and obtaining vehicle information, customer information, and email addresses which MUST be updated in the System. Advisors also help identify mechanical problems by questioning the customer or doing a visual inspection, inspect all vehicles upon write-up and take pictures on the drive, informing customers if work is needed and or any damage, obtain proper authorization before any additional repairs are performed, explain cost and time requirements in detail, input the pre-writes into the computer system allowing the system to dispatch the incoming work, document a brief description of the customer's concern on the repair order to help the technician locate the problem, refer to service history, inspect vehicle, and recommend additional needed service, confer with customers about inspection results, recommend solutions, and prepare work orders for needed repairs, prepare a repair order showing time, cost, and labor estimates for service, advise customers on the care of their cars and the value of maintaining their vehicles according to manufacturers' specifications, provide a complete and accurate written cost estimate for labor and parts, establish "promised time" and communicate with the customer, check on the progress of repairs throughout the day. Contacts customers regarding any changes in the estimate or promised time, ensuring the customer is up to date on any changes, review repair orders to ensure that work is completed and additional work or authorization is noted. Closes repair orders as appropriate, explain the work performed and the repair order charges to the customer, perform Active Delivery on every customer where possible, and establish customer's method of payment. Obtains credit approval, if necessary.

Qualifications include a high school diploma or GED equivalent and a valid Nevada Driver License.